Fulfillment Specialist (Remote) at Verkada

San Mateo, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Physical Security, TechnologyIndustries

Requirements

+2 years minimum experience in a call center setting
Email handling and order entry experience in high volume environment
Proficient with both written and verbal communication (email and phone). Knowledge of email etiquette is required
Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and the ability to manage time effectively
Strong attention to detail, comfortable working in a fast-paced startup environment, and a team player with a positive attitude
Must be able to pass a customer service assessment
NetSuite and Salesforce experience (not required, but a plus)
Bachelor's Degree preferred
Independently authorized to work in the U.S. (no sponsorship)

Responsibilities

Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person
Process incoming orders, validate purchase order contents are accurate, and engage with our warehouses to ensure timely dispatch
Process incoming returns from our customers and the warehouse. This includes receiving, categorizing, and initiating the refurbishment process
Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions
Collaborate with Finance on various returns / orders issues
Take on other projects and tasks to help support Verkada operations

Skills

Order Processing

Return Processing

Customer Communication

Email Handling

Phone Support

Purchase Order Validation

Supply Chain Coordination

Warehouse Coordination

Problem Solving

Verkada

Provides integrated security solutions for enterprises

About Verkada

Verkada offers security solutions for businesses, focusing on hybrid cloud video surveillance, access control systems, and environmental sensors. Their video surveillance combines on-site cameras with cloud storage for secure and accessible monitoring, while the access control system provides insights into facility access. Verkada's products are designed to be easy to manage and scalable, making them suitable for large enterprises and institutions. The company aims to deliver comprehensive security management through hardware sales and subscription-based software services.

San Mateo, CaliforniaHeadquarters

2016Year Founded

$431.8MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Generous company paid medical, dental & vision insurance coverage

Unlimited paid time off & 11 companywide paid holidays

Wellness allowance

Commuter benefits

Healthy lunches and dinners provided daily

Paid parental leave policy & fertility benefits

Risks

Increased competition may pressure Verkada's market share and pricing strategies.

Rapid EMEA expansion could strain operational resources and lead to mismanagement.

Integration with multiple partners may introduce security vulnerabilities and challenges.

Differentiation

Verkada offers a unified platform integrating video, access, and environmental monitoring.

Their hybrid cloud model ensures secure, accessible video surveillance from anywhere.

Verkada's solutions are scalable, catering to enterprises of all sizes and sectors.

Upsides

Growing demand for cloud-based security in education boosts Verkada's market potential.

Integration with AI-driven analytics enhances security insights and customer value.

Rising interest from Fortune 500 companies strengthens Verkada's enterprise client base.

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