Front End Lead Full Time at BJ's Wholesale Club

Wayne, New Jersey, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Leadership competencies including business acumen, strategic thinking, sound decision-making, and knowledge of business data
Ability to lead through change, model leadership, build credibility, and champion business growth
Strong communication skills to provide necessary information to teams for success
Skills in building high-performing teams through collaboration, honest direction, follow-up, feedback, and fostering engagement
Ability to deliver results by setting clear expectations, utilizing follow-up, and ensuring accountability
Experience in teaching, coaching, and leading team members through training processes, policies, procedures, and compliance
Commitment to driving a culture of development, strategic thinking, ethical decision-making, and engagement
Focus on team member and member concerns, escalation when appropriate, safety, positive environment, inclusion, diversity, collaboration, respect, acknowledging success, and retaining top talent
Dedication to service excellence, setting service standards, empowering teams to resolve member concerns, and commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Knowledge of club standards including grand opening look, stocking items, executing promotional plans, maintaining signage, and ensuring cleanliness and organization

Responsibilities

Oversee the frontline (cashiers, SCO, membership desk) in the absence of the Front End Manager
Coach, teach, and develop frontline team members to ensure excellent member service
Teach, develop, and motivate team members for successful execution of membership programs, initiatives, and frontline operations
Monitor, drive, and coach for desired membership/member experience goals and results
Ensure all membership products are offered and member orders/requests are processed positively, timely, and efficiently
Delegate work, monitor staffing, and ensure compliance with operational standards
Provide excellent customer service to members
Lead teams to deliver GOLD club standards daily, including grand opening look, stocking, promotions, signage, cleanliness, and organization
Guarantee service excellence through all points of contact and set service standard expectations
Support team member engagement, address concerns, ensure safe and positive environments for team members and members

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipCoachingMembership ManagementFrontline OperationsStaff SchedulingBusiness AcumenStrategic ThinkingDecision MakingOperational Compliance

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans with three medical plans, HSA, two dental plans, vision, flexible spending, and a 401(k) with company match.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What salary or compensation can I expect for the Front End Lead role?

This information is not specified in the job description.

What leadership skills are required for the Front End Lead position?

The role requires business acumen, strategic thinking, sound decision-making, leading through change, effective communication, building high-performing teams through collaboration, and delivering results with clear expectations and accountability.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be their authentic selves, with a commitment to outstanding service, building high-performing teams, and driving a culture of development, strategic thinking, ethical decision-making, and engagement.