Front End Lead Full Time at BJ's Wholesale Club

Wayne, New Jersey, United States

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Leadership competencies including business acumen, strategic thinking, sound decision-making, and knowledge of business data
Ability to lead through change, model leadership, build credibility, and champion business growth
Strong communication skills to provide necessary information to teams for success
Skills in building high-performing teams through collaboration, honest direction, follow-up, feedback, and fostering engagement
Ability to deliver results by setting clear expectations, utilizing follow-up, and ensuring accountability
Experience in teaching, coaching, and leading team members through training processes, policies, procedures, and compliance
Commitment to driving a culture of development, strategic thinking, ethical decision-making, and engagement
Focus on team member and member concerns, escalation when appropriate, safety, positive environment, inclusion, diversity, collaboration, respect, acknowledging success, and retaining top talent
Dedication to service excellence, setting service standards, empowering teams to resolve member concerns, and commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Knowledge of club standards including grand opening look, stocking items, executing promotional plans, maintaining signage, and ensuring cleanliness and organization

Oversee the frontline (cashiers, SCO, membership desk) in the absence of the Front End Manager
Coach, teach, and develop frontline team members to ensure excellent member service
Teach, develop, and motivate team members for successful execution of membership programs, initiatives, and frontline operations
Monitor, drive, and coach for desired membership/member experience goals and results
Ensure all membership products are offered and member orders/requests are processed positively, timely, and efficiently
Delegate work, monitor staffing, and ensure compliance with operational standards
Provide excellent customer service to members
Lead teams to deliver GOLD club standards daily, including grand opening look, stocking, promotions, signage, cleanliness, and organization
Guarantee service excellence through all points of contact and set service standard expectations
Support team member engagement, address concerns, ensure safe and positive environments for team members and members