Front Desk Specialist in The Lodge at Steamboat at Vacasa

Steamboat Springs, Colorado, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Vacation RentalsIndustries

Requirements

Experience working in hotel, hospitality, vacation or similar industry highly preferred
Minimum 1 year experience in administrative or customer service role is a bonus
Excellent time management skills with ability to change activity frequently and cope with interruptions
Tech-savvy with experience using various digital systems, applications, mobile apps, tablets, and software platforms
Reliable personal transportation essential due to frequent travel between worksites
Dependable, self-motivated, able to work independently and contribute positively to a collaborative team environment
Comfortable talking to people online or in person, sharing information clearly, thoughtfully, and positively representing the company
Flexibility for schedules including early mornings, evenings, weekends, and holidays
Ability to move freely (balancing, climbing, crawling, driving, squatting, standing)

Responsibilities

Act as first point of contact for guests, vendors, and occasionally owners in local management office
Handle incoming phone calls, occasional outbound calls, emails, and chats daily to resolve questions or concerns about reservations, statements, or other issues
Assist with creation and delegation of maintenance and housekeeping tickets (if applicable)
Verify unit availability to assist with scheduling vendor or realtor visits
Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
Identify potential owner leads from walk-ins or incoming calls and pass information to designated Business Development Representative
Build and maintain business relationships and open communications with internal support teams
Other duties as assigned

Skills

Customer Service

Phone Handling

Email Management

Chat Support

Reservation Management

Maintenance Coordination

Housekeeping Coordination

Vendor Scheduling

Administrative Support

Guest Relations

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Airbnb could impact Vacasa's market share.

Merger with Casago may lead to integration challenges affecting service delivery.

Issuance of $30 million notes may increase financial leverage and obligations.

Differentiation

Vacasa uses AI-driven tools for dynamic pricing and operational efficiency.

The company offers comprehensive property management, including marketing, booking, and maintenance.

Vacasa provides additional services like interior design and real estate brokerage.

Upsides

Increased demand for vacation rentals due to safer, private accommodations during the pandemic.

Growing interest in sustainable rentals attracts environmentally conscious travelers to Vacasa.

The rise of 'workcations' allows Vacasa to market longer stays to remote workers.

Land your dream remote job 3x faster with AI

Try Jobo Free