Front Desk Services Manager at Main Street Station at Vacasa

Breckenridge, Colorado, United States

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$67,000 – $70,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Vacation RentalsIndustries

Requirements

Experience working in hotel, hospitality, vacation or similar industry is highly preferred
2 - 3 years of experience in customer service or administrative support, preferably in hospitality, property management, or a service-driven industry
Prior experience in supervisory or management level position in a similar industry
Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms
Comfortable using technology solutions (e.g., G Suite, ticketing platforms, phone/chat tools)
Solid organizational skills, time management, and attention to detail
Reliable personal transportation is essential (frequent travel between worksites)
Dependable and prepared, showing up on time and ready to go

Responsibilities

Lead and develop a team of Front Desk Specialists and Assistant Manager through effective coaching, mentoring, and performance management; conduct regular one-on-one meetings and annual evaluations
Oversee daily operations and workflow management to optimize team productivity and meet departmental objectives; identify areas for improvement and implement process enhancements
Foster a collaborative work environment that promotes open communication, innovation, and employee engagement; address team conflicts constructively and timely
Assist the recruiting process with interviewing, selection, and onboarding new team members while ensuring compliance with company policies and employment regulations
Serve as a key point of contact for guests, owners, and vendors at a local office, proactively managing and resolving inquiries
Answer incoming phone calls and emails related to reservations, service requests, and local property concerns
Conduct outbound calls for issue resolution, guest follow-up, and operational coordination
Maintain strong relationships and open communication across internal departments to resolve requests efficiently
Monitor and track team and individual performance metrics
Support coordination of local unit availability for vendors, realtors, and scheduled visits
Assist with task assignments such as maintenance and housekeeping tickets, ensuring timely follow-up and completion
Identify potential leads for Business Development and route them appropriately
Maintain service levels and floor coverage during peak periods or when the Manager is unavailable
Other duties as assigned

Skills

team leadership

coaching

mentoring

performance management

operations management

workflow optimization

process improvement

employee engagement

conflict resolution

recruiting

cross-functional collaboration

guest experience

hospitality management

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Airbnb could impact Vacasa's market share.

Merger with Casago may lead to integration challenges affecting service delivery.

Issuance of $30 million notes may increase financial leverage and obligations.

Differentiation

Vacasa uses AI-driven tools for dynamic pricing and operational efficiency.

The company offers comprehensive property management, including marketing, booking, and maintenance.

Vacasa provides additional services like interior design and real estate brokerage.

Upsides

Increased demand for vacation rentals due to safer, private accommodations during the pandemic.

Growing interest in sustainable rentals attracts environmentally conscious travelers to Vacasa.

The rise of 'workcations' allows Vacasa to market longer stays to remote workers.

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