Lead Specialist, Front Office Advice & Guidance
EmpowerSalary not specified
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Real EstateIndustries
Requirements
- Open availability for scheduling including nights, weekends, and holidays (rotational hours and days)
- Champion Placemakr’s Community Norms
- Excel in developing team members
- Passionate about supporting operational success of the front of house
- Embody the Property Team Mission in guest and team member interactions
- Uphold a positive team culture and own department goals
Responsibilities
- Provide an exceptional experience to all Placemakr guests, residents, and partners by embodying a trusted friend and local insider
- Foster a "one team" mentality by collaborating effectively with all property team members to contribute to a cohesive and supportive work environment
- Maintain a safe, secure, and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies, and conduct expectations
- Spend 75% of time managing day-to-day execution, including supporting the front desk team and guests with tasks such as check-ins, check-outs, room assignments, answering questions, delegating tasks, resolving open balances, and communicating across departments
- Conduct regular audits of team members’ check-in and check-out processes to ensure adherence to company standards and provide feedback to property leader on trends or issues
- Lead by example as a top performer to help the team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, and consistently positive customer reviews
- Own the success of the Guest Experience team through leadership, hands-on support, and creating a team culture of high-performance and accountability
- Ensure guests are delighted by the experiences created by the front of house team members
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position?
This is an on-site property team role requiring open availability including nights, weekends, and holidays with rotational scheduling, unlike the remote-first non-property roles.
What are the key skills needed for the Front Desk Manager role?
Key skills include leadership to own the Guest Experience team, fostering collaboration and a 'one team' mentality, championing Community Norms, developing team members, and providing exceptional guest experiences.
What is the company culture like at Placemakr?
Placemakr emphasizes exceptional service to team members, a positive team culture of high-performance and accountability, collaboration with a 'one team' mentality, and biannual in-person get-togethers for remote teams.
What salary or compensation does this role offer?
This information is not specified in the job description.
What makes a strong candidate for this Front Desk Manager position?
Strong candidates champion Placemakr’s Community Norms, excel in developing team members, are passionate about front of house operational success, and embody the Property Team Mission with leadership by example.
Placemakr
Online platform for making reservations
About Placemakr
Placemakr provides an online booking platform that allows users to make reservations for various services, including restaurants, hotels, and appointments. The platform features a clean and modern design, making it easy for customers to navigate and book services with a prominent 'Book Now' button. It targets both individuals and businesses looking for an efficient booking process. Placemakr operates by charging businesses a fee for using its platform, which helps streamline their booking management and attract more customers. The goal of Placemakr is to simplify the booking experience for users while offering valuable services to businesses across different industries.
Washington, District of ColumbiaHeadquarters
2017Year Founded
$183.7MTotal Funding
LATE_VCCompany Stage
Consumer Software, FintechIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Phone/Internet Stipend
Stock Options
Performance Bonus
Risks
Rapid expansion in Texas may strain operational resources and lead to management inefficiencies.
Integration of Amazon's technology may face challenges related to data privacy and security.
New brand concepts like 'Hosted by Placemakr' may dilute core offerings and confuse customers.
Differentiation
Placemakr offers pop-up hotels in luxury apartment buildings, blending home and hospitality.
The company integrates Amazon's Just Walk Out technology, enhancing guest convenience and experience.
Placemakr's platform features a modern design, streamlining the booking process for diverse clients.
Upsides
Expansion in Texas with new properties diversifies offerings and captures different market segments.
W. Edward Walter's addition to the board brings valuable real estate and hospitality expertise.
Partnerships with universities introduce tech-forward solutions, enhancing competitive edge and innovation.
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