Front Desk Associate Overnight, Austin (The Code, an AvantStay Hotel) at AvantStay

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HospitalityIndustries

Requirements

1+ years of hospitality, front desk, or customer service experience preferred
Excellent communication skills and a natural ability to create positive guest interactions
Strong attention to detail and the ability to multitask in a calm, organized way
A guest-first attitude with a genuine passion for hospitality and service excellence
Comfortable using reservation systems and eager to learn new software tools
Reliability, professionalism, and flexibility to work overnight shifts, weekends, and holidays
Must reside in the United States

Responsibilities

Serve as the main point of contact for all guests during overnight hours, delivering exceptional service with a friendly, professional approach
Manage guest arrivals, check-ins, and check-outs, ensuring a seamless and welcoming process
Handle guest inquiries, requests, and issues via phone, email, or in person, providing timely and accurate assistance
Assist with reservations, room assignments, and last-minute bookings to maximize guest satisfaction
Complete overnight reporting and administrative tasks to prepare for the day shift
Maintain a clean, organized, and welcoming front desk and lobby environment
Provide knowledgeable information about AvantStay properties, amenities, and policies
Communicate guest feedback, requests, and opportunities for service improvements to the team
Support housekeeping and maintenance coordination to ensure guest rooms and property spaces meet brand standards
Represent AvantStay’s brand values in every interaction, ensuring guests feel cared for and valued

Skills

Key technologies and capabilities for this role

Customer ServiceCheck-in/Check-outReservationsGuest InquiriesFront Desk OperationsAdministrative TasksGuest RelationsHospitality ServicesCommunicationHousekeeping Coordination

Questions & Answers

Common questions about this position

What is the salary for the Overnight Front Desk Associate position?

The role has an hourly rate starting at $20-23 dependent on skills and experience, plus overnight shift differentials.

Is this position remote or on-site?

This is an on-site position at The Code, an AvantStay Hotel in Austin.

What skills and experience are required for this role?

1+ years of hospitality, front desk, or customer service experience is preferred, along with excellent communication skills, strong attention to detail, multitasking ability, and comfort using reservation systems.

What benefits are offered for this position?

Benefits include Paid Time Off, company-sponsored insurance (medical, dental, vision, life, etc.), complimentary and discount stays at AvantStay properties, Quarterly Mental Health Days, Fitness Reimbursement, and Mileage Reimbursement.

What makes a strong candidate for this Overnight Front Desk Associate role?

A strong candidate has 1+ years of hospitality or customer service experience, excellent communication skills, a guest-first attitude, attention to detail, and reliability for overnight shifts including weekends and holidays.

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

West Hollywood, CaliforniaHeadquarters

2017Year Founded

$185.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Insurance, Health & Wellness Package

Performance Bonus & Stock Options

Work From Home

Paternity Leave

Flexible Hours

Paid Time Off, Bereavement Leave, and Paid Holidays

Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership

Diversity Program

Job Training

Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.

Recent layoffs may indicate financial instability or operational challenges at AvantStay.

Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.

The company operates in over 150 cities with a diversified portfolio of 2,000 properties.

AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.

The rise of 'workcations' presents an opportunity for AvantStay to market its properties.

Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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