Front Desk Associate at WeWork

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, HospitalityIndustries

Requirements

Ability to work full-time on weekdays at WeWork locations
Comfortable working with diverse members from various backgrounds and industries, or focusing on Enterprise clients
Adaptable to different holidays, technical systems, operational requirements, and property management responsibilities depending on location (Classic vs. Enterprise)
Expert knowledge of WeWork products, services, policies, and procedures
Ability to proactively learn members' and guests' names, businesses, and needs
Proficiency in using WeWork systems for tracking member notes and information
Knowledge of local restaurants, food delivery services, catering options, and team outing venues

Responsibilities

Greet all members and guests with a warm and welcoming demeanor
Cover the front desk during building business hours and serve as the on-site point of contact at the Community Bar
Register and check in visiting guests in accordance with WeWork’s guest policies
Provide orientation and relevant information to first-time visitors and guests
Issue and collect keys from members and guests as needed
Keep the front desk clean, organized, and free of clutter at all times
Notify members of food deliveries and packages; handle mail and package operations
Learn names of members and guests, build relationships to foster community
Track relevant member notes and information in WeWork systems
Answer questions knowledgeably and promote appropriate WeWork products and solutions
Identify and celebrate members’ successes and milestones
Explain WeWork policies and procedures to members and guests
Recommend local restaurants, food delivery, catering, and team outing options
Ensure the building is fully operational and make adjustments as needed
Support the Community Management team, including Community Associate, Lead, and Manager, as directed
Illustrate WeWork’s core values in all interactions

Skills

Key technologies and capabilities for this role

Customer ServiceHospitalityCommunity ManagementGuest RelationsFront Desk Operations

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position requiring you to report to one of WeWork’s beautiful locations on weekdays only.

What are the main responsibilities of the Front Desk Associate?

Responsibilities include greeting members and guests warmly, covering the front desk during business hours, handling mail and packages, ensuring the building is operational, and promoting WeWork products while supporting the Community Management team.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is WeWork's company culture like?

WeWork focuses on building a global community, creating a welcoming environment for members and guests, and empowering people to do their best work while illustrating core values.

What makes a strong candidate for the Front Desk Associate role?

A strong candidate is warm, welcoming, proactive in learning names and addressing needs, reliable for on-site front desk coverage, and knowledgeable about WeWork products to promote services effectively.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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