Front Desk Associate, Austin (The Code, an AvantStay Hotel) at AvantStay

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, TravelIndustries

Requirements

“Guest First” attitude towards hospitality including an insatiable need to create great experiences
Broad range of technology experience including different property management systems
Excellent communication skills - ability to communicate with a broad range of stakeholders
Comfort working in a startup environment with empowerment to make decisions that enhance the guest experience
A positive attitude, self-starter mentality, and the ability to work effectively both in a team environment as well as independently
Desire to become deeply knowledgeable about a varied group of subjects pertaining to short term rentals and housekeeping
Strong analytical, strategic, and collaborative skills
Comfortable working in a very fast-paced environment
A perfectionist, attentive to all the details
Focused, hard-working and willing to do what it takes for us to reach the next stage
Experience in real estate, hospitality and/or tech is a plus
Ability to understand and convey both business issues and technical concepts
Capable of quickly learning new software systems
Must be based in the Austin area and willing to work some weekends and some evenings full time

Responsibilities

Conduct live check-ins for our arriving guests
Receive, organize and stock deliveries of housekeeping and operational supplies
Lift, move, unpack and do the more “unglamorous” sides of organization of the office and storeroom
Guide guests through the AvantStay experience, ensuring they have an amazing first impression
Stay in constant communication with the field team with updates on guest’s arrivals and requests
Utilize our technology to release check in instructions and close out “Live Check-In” cases in Salesforce
Assist with inventory duties such as preparing items for the field team, receiving deliveries, and tracking linen/consumables use
Maintain and organize gathering spaces including office, and surrounding area
Facilitating in person guest check-ins
Managing all aspects of the office from handling deliveries, organizing supplies, documenting par levels of linens/supplies in storage
Providing support to the local teams and vendors with market operations
At times performing inspections or team support during not peak arrival days

Skills

Key technologies and capabilities for this role

Customer ServiceGuest Check-insSalesforceInventory ManagementOrganizationProblem SolvingCommunication

Questions & Answers

Common questions about this position

What is the salary for the Front Desk Associate position?

The salary is $18.

Is this a remote position or does it require on-site work?

This is an on-site position at the market office location in Austin.

What key skills and qualities are required for this role?

Required skills include a 'Guest First' attitude, excellent communication skills, broad technology experience including property management systems, and strong analytical and problem-solving abilities. The ideal candidate is detail-oriented, a self-starter, comfortable in a fast-paced startup environment, and thrives working both independently and in a team.

What is the company culture like at AvantStay?

AvantStay has a fast-paced startup environment that empowers employees to make decisions enhancing guest experiences, values a positive attitude and self-starter mentality, and supports working effectively in both team and independent settings.

What makes a strong candidate for the Front Desk Associate role?

Strong candidates are detail-oriented perfectionists with a guest-first attitude, excellent communication skills, technology proficiency, and the ability to thrive in a fast-paced startup while solving problems independently or in a team.

AvantStay

Luxury short-term rental management platform

About AvantStay

AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.

West Hollywood, CaliforniaHeadquarters

2017Year Founded

$185.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Real EstateIndustries

201-500Employees

Benefits

Insurance, Health & Wellness Package

Performance Bonus & Stock Options

Work From Home

Paternity Leave

Flexible Hours

Paid Time Off, Bereavement Leave, and Paid Holidays

Employee Discount, Company Social Events, Free Lunch or Snacks, and Gym Membership

Diversity Program

Job Training

Professional Development

Risks

Increased competition in the luxury short-term rental market may impact AvantStay's market share.

Recent layoffs may indicate financial instability or operational challenges at AvantStay.

Expansion into new markets may strain resources and lead to integration challenges.

Differentiation

AvantStay offers highly-curated experiences tailored to guests' needs using proprietary technology.

The company operates in over 150 cities with a diversified portfolio of 2,000 properties.

AvantStay partners with major platforms like Homes & Villas by Marriott International.

Upsides

Increased demand for personalized travel experiences boosts AvantStay's growth potential.

The rise of 'workcations' presents an opportunity for AvantStay to market its properties.

Partnership with Allianz Partners enhances AvantStay's appeal with flexible travel options.

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