Fraud Strategy Lead at Zola

London, England, United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, BankingIndustries

Requirements

Proven track record of defining and delivering fraud prevention strategies across first party fraud, third party fraud, Authorised Pushed Payment fraud, and Account Takeover
Experience working in financial services or consultancy, with deep expertise in fraud detection and prevention
Strong analytical skills

Responsibilities

Design and deliver exceptional fraud prevention strategies that protect customers and Zopa, balancing security with seamless customer experience
Build and maintain the fraud risk framework, ensuring staying within fraud budget while supporting business growth
Act as Zopa's fraud subject matter expert, advising stakeholders on emerging trends, regulatory changes, and industry best practices
Support the business in the rollout of new products/processes
Partner with Product, Tech, Operations, and Risk teams across First and Second Lines of Defence to embed fraud prevention and detection into everything built
Transform fraud insights into actionable strategies, working with data to identify best-in-class fraud strategies and create enhanced controls
Champion industry collaboration, building and maintaining strong networks and partnerships to keep Zopa at the forefront of fraud prevention
Deep dive into fraud performance across all products, identifying risks and opportunities for enhancement
Conduct root cause analysis to uncover emerging threats and drive continuous improvement
Develop roadmaps for control enhancements and oversee their delivery
Ensure fraud strategies and controls meet current and future regulatory requirements, including accurate submission of regulatory reporting

Skills

Fraud Prevention

Fraud Strategy

Risk Management

Strategic Leadership

Digital Banking

Customer Protection

Banking Products

Zola

Online wedding planning and registry platform

About Zola

Zola.com is an online platform designed for couples planning their weddings. It offers a variety of services including customizable wedding invitations, venue and vendor recommendations, and a gift registry that allows couples to manage gifts, experiences, and cash funds all in one place. The platform simplifies the wedding planning process by providing tools for managing guest lists, tracking RSVPs, and meal selections. Zola stands out from competitors by allowing couples to exchange gifts for credit before they are shipped, enhancing the gift-giving experience. The company generates revenue through commissions from vendors and venues booked through its platform, as well as from the sale of wedding-related products. Zola's goal is to provide a seamless and user-friendly experience for engaged couples, making wedding planning easier and more organized.

New York City, New YorkHeadquarters

2013Year Founded

$164.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging platforms offering similar services at lower costs threaten Zola's market share.

Economic downturns may reduce spending on weddings, impacting Zola's revenue.

Expansion into baby registries may dilute Zola's brand focus on weddings.

Differentiation

Zola offers a unique AI tool to balance wedding planning decisions.

Zola's comprehensive platform includes customizable invitations and vendor recommendations.

Zola's guest list management tool streamlines RSVP tracking and meal selections.

Upsides

Zola's AI tool aligns with the trend of integrating AI in wedding planning.

The rise of micro-weddings creates demand for Zola's tailored services.

Zola's digital marketing can leverage increased social media use for wedding planning.

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