Fraud Operations Manager at Tala

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Proactive and skilled in fraud operations
Strong collaborative spirit to work with cross-functional teams (Product, Analysts, Engineers, Customer Support, Compliance)
Experience leading fraud investigation and mitigation efforts
Ability to drive global operational and investigation standards
Capability to act as primary point of escalation for fraud-related concerns
Entrepreneurial spirit and passion for Tala's mission (preferred)

Responsibilities

Oversee daily monitoring of fraud and operational metrics to identify and react to emerging fraud trends
Lead and conduct complex fraud investigations, from initial detection through to resolution
Develop and implement new fraud controls, rules, and procedures to mitigate risk and reduce fraud losses
Work closely with product, engineering, and data analytics teams to translate operational insights into scalable fraud prevention solutions
Collaborate with customer support and compliance teams to ensure a seamless and customer-centric approach to fraud escalations
Serve as the primary point of contact for fraud-related concerns, communicating findings and recommendations to key stakeholders
Recruit, train, and mentor a team of fraud operations specialists and investigators
Build a strong, collaborative team culture focused on continuous improvement and shared objectives

Skills

Key technologies and capabilities for this role

Fraud InvestigationFraud MitigationOperations ManagementRisk ManagementCross-Functional CollaborationEscalation Handling

Questions & Answers

Common questions about this position

Is this a remote position?

Tala has a remote-first approach with offices in Santa Monica, CA (HQ), Nairobi, Kenya, Mexico City, Mexico, Manila, the Philippines, and Bangalore, India.

What is the salary for the Fraud Operations Manager role?

This information is not specified in the job description.

What skills are required for this role?

The role requires skills in fraud investigation, operational metrics monitoring, risk mitigation, cross-functional collaboration, and team leadership including recruitment, training, and mentoring.

What is the company culture like at Tala?

Tala fosters a collaborative team culture focused on continuous improvement, shared objectives, and cross-functional work with teams like Product, Analysts, Engineers, Customer Support, and Compliance.

What makes a strong candidate for this position?

A proactive and skilled candidate with an entrepreneurial spirit, passion for Tala's mission, strong collaborative spirit, and experience in fraud operations, investigations, and team leadership stands out.

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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