Fraud Operation Team Lead at Deliveroo

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

Extensive experience in relevant Fraud operations, product or strategy roles
Can prioritise effectively as well as manage multiple projects and team-members concurrently
Takes pride in coaching and developing junior team-members and others in the business
Solid track record of getting things done and influencing cross-functional teams
Highly detail-oriented and thrive in an environment where impact and velocity of execution are paramount
Has a deep desire to solve real world problems, constantly looking for ways to improve and creatively solve problems - both the big strategic things, as well as the smaller quick wins
Strong ability to join quantitative and qualitative approaches to frame and synthesise complex business problems into clear, concise and easy-to-understand solutions
Is adept at conducting 80/20 analysis, drawing out business insights from that analysis and presenting findings and recommendations persuasively
Strong written and oral communication skills, with an eye for detail and a passion for presenting data and information in clear, compelling ways to communicate concepts and desired outcomes
Have experience working in a global, consumer business with geographically distributed teams
Nice-to-have: Experience in relevant domains (fraud, compliance, payments)
Nice-to-have: Data analytics skills e.g. SQL

Responsibilities

Lead a team of fraud investigators to improve fraud detection and prevention and help to accelerate our shift towards more precise and automated fraud decisioning
Identify, prioritise and deliver step-change improvements to fraud detection, prevention and internal processes
Manage a team of fraud investigators, ensuring they are set up to be a high performing team
Analyse fraud trends and patterns to inform strategic decision-making and resource allocation
Support with fraud investigations, escalations and incident management, producing high quality analysis and driving rapid resolution of emerging fraud issues
Own the alerting and monitoring processes, which includes proactive monitoring and responding to potential fraud alerts
Foster a culture of continuous improvement and innovation within the fraud operations team

Skills

Key technologies and capabilities for this role

Fraud DetectionFraud PreventionTeam ManagementFraud InvestigationsTrend AnalysisIncident ManagementAlertingMonitoringOperational ExcellenceCoachingPrioritizationProject Management

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The position is hybrid.

What leadership experience is required for this role?

Extensive experience in relevant Fraud operations, product or strategy roles is required, along with the ability to prioritize effectively, manage multiple projects and team-members concurrently, and take pride in coaching and developing junior team-members.

What analytical skills are needed for this position?

Strong ability to join quantitative and qualitative approaches to frame and synthesize complex business problems, conduct 80/20 analysis, draw business insights, and present findings persuasively with strong written and oral communication skills.

What is the team structure like for this role?

You will manage a team of fraud investigators within the MissionTrust team, which is a single threaded group including fraud operations specialists, software engineers, data scientists, machine learning engineers, designers, and product managers.

What makes a strong candidate for the Fraud Operation Team Lead role?

A strong candidate has extensive fraud operations experience, a track record of impact-driven execution and influencing cross-functional teams, thrives in high-velocity environments, and excels at analytical problem-solving with clear communication.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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