Fraud Incident Commander at WhatNot

San Francisco, California, United States

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$180,000 – $230,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Online Marketplace, TechnologyIndustries

Requirements

6+ years of relevant experience
Experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company
Ability to thrive in ambiguous environments, identify trade-offs, and make decisions with limited information in high-pressure situations
Experience building roadmaps, project/release plans with a strong understanding of dependency management
Strong analytical and quantitative skills; ability to work with key stakeholders to define key business questions and to build data sets that answer those questions
Entrepreneurial drive and proven ability to achieve stretch goals in an innovative fast-paced environment
Startup experience at a high-growth company
Excellent written and oral business communication and people skills, with the ability to influence stakeholders
Bachelor's degree in Engineering, Computer Science or related technical field
US Based: within commuting distance of San Francisco, CA, Seattle, WA, Los Angeles, CA, or New York, NY hubs

Responsibilities

Manage and improve Whatnot’s Trust and Risk incident response including intake, triage, incident management, and reporting
Lead cross functional teams in the remediation of Trust and Risk incidents
Document incident timelines, impact details, and steps taken for mitigation and resolution, ensuring accuracy, completeness, and timeliness
Drive the Trust and Risk roadmap, strategy and execution of cross functional initiatives
Identify and deliver on efficiency improvements for Trust & Risk to support the business
Drive clarity around technical programs, ensuring alignment of engineering roadmap, product strategy and non technical partner orgs for major cross functional initiatives
Do whatever it takes to ensure the engineering team is operating effectively, unblock them and make sure they can move at a rapid pace
Drive strategic initiatives across the company as needed
Manage high-pressure situations, influence short & long term priorities and help safeguard customers through proactive incident handling

Skills

Key technologies and capabilities for this role

Incident ManagementRisk ManagementFraud DetectionIncident ResponseTriageCross-Functional LeadershipRemediationIncident ReportingRoadmap StrategyCybersecurity

Questions & Answers

Common questions about this position

What is the salary range for the Fraud Incident Commander role?

The salary range is $180K - $230K.

Is this position remote or does it require office presence?

Team members must be within commuting distance of hubs in San Francisco, CA, Seattle, WA, Los Angeles, CA, or New York, NY. While described as a remote co-located team, proximity to these locations is required.

What experience and skills are required for this role?

Candidates need 6+ years of relevant experience, plus experience leading complex, multi-disciplinary, and highly visible technical and operational initiatives across the company, and the ability to thrive in ambiguous environments, identify trade-offs, and make decisions.

What is the company culture like at Whatnot?

Whatnot values low ego, a growth mindset, leaning into action and high impact. They are inspired by innovation, anchored in values, and foster a collaborative environment across teams.

What makes a strong candidate for the Fraud Incident Commander position?

Strong candidates have 6+ years of relevant experience, can lead complex cross-functional initiatives, thrive in ambiguity, and demonstrate a low ego, growth mindset, and action-oriented approach.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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