Fraud Enforcement Manager, Transaction Fraud at Etsy

New York, United States

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$83,000 – $107,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

Passion for proactively detecting fraud, minimizing losses, conducting in-depth investigations, and analyzing data to spot trends
Ability to work hand-in-hand with teams across Customer Service, Product, Engineering, Data Science, and Operations
Proficiency in data analysis using Looker and SQL, including visualization, dashboard, and querying capabilities
Experience with fraud reviews and investigations, particularly complex cases involving chargebacks and/or account takeovers
Ability to analyze transaction patterns, user behavior, and data points to identify fraudulent activity
Presence in Etsy’s Brooklyn Office once or twice per week (candidates within commutable distance preferred)

Responsibilities

Conduct comprehensive reviews and in-depth investigations into complex fraud cases, especially those involving chargebacks and/or account takeovers
Proactively identify emerging fraud trends, patterns, and vulnerabilities through data analysis and translate insights into actionable recommendations
Help develop and implement measurement frameworks and QA processes for human review teams and automated fraud detection models
Collaborate with Data Science and Engineering teams to provide operational insights and subject matter expertise for machine learning model development, deployment, and optimization
Act as a fraud subject matter expert for new product launches and initiatives, assessing risks, providing input on design, and supporting controls
Identify and contribute to process efficiencies and operational improvements within the fraud prevention lifecycle, including streamlining workflows and tools

Skills

Fraud Detection

Fraud Prevention

Investigations

Data Analysis

Risk Management

Etsy

Global online marketplace for handmade goods

About Etsy

Etsy is an online marketplace that connects buyers with sellers of handmade, vintage, and unique goods. The platform allows individual artisans, crafters, and small business owners to list a variety of products, such as jewelry, clothing, home decor, and personalized gifts. Etsy's marketplace is distinct because it focuses on one-of-a-kind items that are often not available in regular retail stores. The company generates revenue through transaction fees, listing fees, and optional advertising services that sellers can use to enhance their visibility. Additionally, Etsy offers subscription packages that provide sellers with advanced tools and analytics to help them grow their businesses.

New York City, New YorkHeadquarters

2005Year Founded

$89.2MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

100% paid medical, dental, and vision coverage for employees and their eligible dependents

Life, AD&D, & supplemental long-and short-term disability insurance

Matching 401(k)

Generous PTO policy

Paid sabbatical program

Charitable contribution match

Volunteer time off

Risks

Emerging marketplaces like DishDivvy could draw away Etsy's customer base.

Klarna's payment option might lead to increased consumer debt and backlash.

Increased competition from new sellers may arise due to the rise in women entrepreneurs.

Differentiation

Etsy focuses on handmade, vintage, and unique items, unlike traditional e-commerce sites.

The platform supports small business owners and artisans, fostering a creative marketplace.

Etsy's global reach connects diverse buyers and sellers of one-of-a-kind products.

Upsides

Etsy's investment in DishDivvy could diversify its marketplace offerings.

Klarna's Buy Now, Pay Later option may boost Etsy's average order values.

The rise in women entrepreneurs aligns with Etsy's focus on small business owners.

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