Fraud Enforcement Manager, Transaction Fraud at Etsy

New York, United States

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$83,000 – $107,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

Passion for proactively detecting fraud, minimizing losses, conducting in-depth investigations, and analyzing data to spot trends
Ability to work hand-in-hand with teams across Customer Service, Product, Engineering, Data Science, and Operations
Proficiency in data analysis using Looker and SQL, including visualization, dashboard, and querying capabilities
Experience with fraud reviews and investigations, particularly complex cases involving chargebacks and/or account takeovers
Ability to analyze transaction patterns, user behavior, and data points to identify fraudulent activity
Presence in Etsy’s Brooklyn Office once or twice per week (candidates within commutable distance preferred)

Responsibilities

Conduct comprehensive reviews and in-depth investigations into complex fraud cases, especially those involving chargebacks and/or account takeovers
Proactively identify emerging fraud trends, patterns, and vulnerabilities through data analysis and translate insights into actionable recommendations
Help develop and implement measurement frameworks and QA processes for human review teams and automated fraud detection models
Collaborate with Data Science and Engineering teams to provide operational insights and subject matter expertise for machine learning model development, deployment, and optimization
Act as a fraud subject matter expert for new product launches and initiatives, assessing risks, providing input on design, and supporting controls
Identify and contribute to process efficiencies and operational improvements within the fraud prevention lifecycle, including streamlining workflows and tools

Skills

Key technologies and capabilities for this role

Fraud DetectionFraud PreventionInvestigationsData AnalysisRisk Management

Questions & Answers

Common questions about this position

What is the salary range for the Fraud Enforcement Manager role?

The salary range is $83,000.00 - $107,000.00. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and competitive benefits.

Is this role remote or does it require office presence?

This role requires your presence in Etsy’s Brooklyn Office once or twice per week depending on your proximity to the office. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub may be the first to be considered.

What skills are required for this position?

Key skills include conducting in-depth fraud investigations, analyzing transaction patterns and user behavior, and data analysis using Looker and SQL for trend identification and insights.

What is the Fraud Enforcement team like at Etsy?

The team is dedicated to keeping the marketplace safe by preventing, detecting, and responding to fraud risks, enforcing company policies, and collaborating with internal partners to minimize losses and ensure positive customer experiences. They are part of the broader Trust & Safety umbrella.

What makes a strong candidate for this role?

Strong candidates are passionate about proactively detecting fraud, minimizing losses, conducting in-depth investigations, and using data analysis tools like Looker and SQL to spot trends and provide actionable insights.

Etsy

Global online marketplace for handmade goods

About Etsy

Etsy is an online marketplace that connects buyers with sellers of handmade, vintage, and unique goods. The platform allows individual artisans, crafters, and small business owners to list a variety of products, such as jewelry, clothing, home decor, and personalized gifts. Etsy's marketplace is distinct because it focuses on one-of-a-kind items that are often not available in regular retail stores. The company generates revenue through transaction fees, listing fees, and optional advertising services that sellers can use to enhance their visibility. Additionally, Etsy offers subscription packages that provide sellers with advanced tools and analytics to help them grow their businesses.

New York City, New YorkHeadquarters

2005Year Founded

$89.2MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

100% paid medical, dental, and vision coverage for employees and their eligible dependents

Life, AD&D, & supplemental long-and short-term disability insurance

Matching 401(k)

Generous PTO policy

Paid sabbatical program

Charitable contribution match

Volunteer time off

Risks

Emerging marketplaces like DishDivvy could draw away Etsy's customer base.

Klarna's payment option might lead to increased consumer debt and backlash.

Increased competition from new sellers may arise due to the rise in women entrepreneurs.

Differentiation

Etsy focuses on handmade, vintage, and unique items, unlike traditional e-commerce sites.

The platform supports small business owners and artisans, fostering a creative marketplace.

Etsy's global reach connects diverse buyers and sellers of one-of-a-kind products.

Upsides

Etsy's investment in DishDivvy could diversify its marketplace offerings.

Klarna's Buy Now, Pay Later option may boost Etsy's average order values.

The rise in women entrepreneurs aligns with Etsy's focus on small business owners.

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