Fraud Enforcement Manager, Account Integrity & Security at Etsy

New York, United States

Apply Now

$83,000 – $107,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

Passionate about proactively detecting account takeover (ATO) and fraud
Skilled in minimizing losses, conducting in-depth investigations, improving appeals and remediation processes
Experience diving into data to spot trends using Looker and SQL, including visualization, dashboard, and querying capabilities
Ability to work hand-in-hand with teams across Customer Service, Product, Engineering, Data Science, and Operations
Presence in Etsy’s Brooklyn Office once or twice per week (candidates within commutable distance preferred)

Responsibilities

Conduct comprehensive reviews and in-depth investigations into accounts for security or integrity concerns, analyzing identity information, sign-in activity, user behavior, and data points to identify fraudulent activity
Proactively identify emerging trends, patterns, and vulnerabilities through data analysis, translating insights into actionable recommendations for improving detection strategies and operational processes
Develop and implement robust measurement frameworks and QA processes for human review teams and automated fraud detection models, providing feedback for calibrations and process improvements
Collaborate with Data Science and Engineering teams to provide operational insights and subject matter expertise for machine learning model development, deployment, and optimization
Act as a subject matter expert for new product launches and initiatives, assessing risks, providing input on design, and supporting development of controls
Drive operational improvements to enhance defenses and customer experiences

Skills

Fraud Prevention

Account Takeover Detection

Investigations

Data Analysis

Trend Analysis

Appeals Process

Remediation

Etsy

Global online marketplace for handmade goods

About Etsy

Etsy is an online marketplace that connects buyers with sellers of handmade, vintage, and unique goods. The platform allows individual artisans, crafters, and small business owners to list a variety of products, such as jewelry, clothing, home decor, and personalized gifts. Etsy's marketplace is distinct because it focuses on one-of-a-kind items that are often not available in regular retail stores. The company generates revenue through transaction fees, listing fees, and optional advertising services that sellers can use to enhance their visibility. Additionally, Etsy offers subscription packages that provide sellers with advanced tools and analytics to help them grow their businesses.

New York City, New YorkHeadquarters

2005Year Founded

$89.2MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

5,001-10,000Employees

Benefits

100% paid medical, dental, and vision coverage for employees and their eligible dependents

Life, AD&D, & supplemental long-and short-term disability insurance

Matching 401(k)

Generous PTO policy

Paid sabbatical program

Charitable contribution match

Volunteer time off

Risks

Emerging marketplaces like DishDivvy could draw away Etsy's customer base.

Klarna's payment option might lead to increased consumer debt and backlash.

Increased competition from new sellers may arise due to the rise in women entrepreneurs.

Differentiation

Etsy focuses on handmade, vintage, and unique items, unlike traditional e-commerce sites.

The platform supports small business owners and artisans, fostering a creative marketplace.

Etsy's global reach connects diverse buyers and sellers of one-of-a-kind products.

Upsides

Etsy's investment in DishDivvy could diversify its marketplace offerings.

Klarna's Buy Now, Pay Later option may boost Etsy's average order values.

The rise in women entrepreneurs aligns with Etsy's focus on small business owners.

Land your dream remote job 3x faster with AI

Try Jobo Free