Job Description

Position Overview

• Company: Shift4 (NYSE: FOUR)
• Website: https://www.shift4.com
• Location Type: Not specified
• Employment Type: Not specified

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

Responsibilities

• Monitor and investigate suspicious transactions, merchants, and third-party activity daily.
• Dive deep into fraud patterns across our portfolio using BI tools – spot trends, think critically, and act fast.
• Partner with teams across the company and with external stakeholders to develop and implement top-tier fraud detection strategies.
• Build and enhance reports, tools, and processes to prevent fraud and chargebacks – your insights will directly influence our security.
• Communicate with merchants and partners to assess fraud risks and agree on next steps. You'll be a trusted go-to for SMB clients when it comes to compliance and fraud-related queries.
• Collaborate with card schemes like Visa and Mastercard on program breaches, appeals, investigations, and reporting.
• Stay on top of chargeback and fraud programs, ensuring compliance and proactive management of scheme requirements.
• Work hand-in-hand with the Risk team to identify and monitor high-risk merchants.
• Help shape the tools and workflows we use every day by challenging outdated processes and suggesting smarter, faster ways to work.
• Other ad hoc tasks can be assigned by the manager as needed.

Requirements

• Experience: 2+ years of experience with BI tools such as Oracle BI, SAP, Qlik, Tableau, or SQL, or advanced Excel skills are a must.
• Education: A degree in Banking & Finance, Statistics, Data Analytics, Economics, or similar, or hands-on experience in fraud/investigative roles within Payments or Banking.
• Card Transactions Knowledge: Card transactions, Acquiring background, highly advantageous.
• SMB Experience: Big plus if you have direct experience supporting small-to-medium business (SMB) clients.
• Communication Skills: Clear, confident communication in English (both spoken and written).
• Analytical Skills: Strong analytical mindset with great investigative instincts – you don’t stop until you get to the “why”.
• Work Style: Able to manage multiple priorities with focus and independence – you’re organized and driven. Able to work under minimal supervision / high degree of independence allocated, and have strong independent decision-making capabilities.
• Personal Attributes: Energetic, innovative, and adaptable – you bring a spark to the team and enjoy being both fun and professional. You’re approachable, easy to collaborate with, but not afraid to push back when there’s a better way to do something. You thrive in an environment...