Fraud Analyst at Deliveroo

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, MarketplaceIndustries

Requirements

4+ years previous fraud prevention experience at the merchant level
Meticulous attention to detail
Willingness to take initiative & gain new responsibilities
Demonstrates a strong commitment to thoroughness and precision
Outstanding communication skills in English
Have a strong understanding of fraud & abuse best practices
Demonstrated experience of working on a global scale in a complex environment

Responsibilities

Monitor and respond to alerts in fraud management tools, and take necessary actions to mitigate risks
Investigate spikes and patterns in fraud metrics to identify emerging trends and suspicious activities
Handle fraud incidents and escalations, providing timely analysis and resolution for evolving fraud trends
Maintain and update internal fraud process documentation to ensure operational consistency
Support the Fraud Operations Manager in refining policies, procedures, and internal workflows
Take ownership of daily team workflows relating to fraud & abuse prevention across all sides of the marketplace
Handle and respond to fraud-related inquiries and concerns from internal stakeholders
Provide subject matter expertise on investigations/escalations to the tech, operations & leadership teams
Engage with stakeholders to understand business requirements and deliver strategic fraud prevention measures

Skills

fraud prevention

fraud management tools

data-driven analysis

fraud metrics

investigations

risk mitigation

process documentation

stakeholder engagement

English communication

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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