Field Training Manager
Inspire- Full Time
- Junior (1 to 2 years)
Candidates should possess a high school diploma or equivalent, and demonstrate a minimum of one year of experience in a retail or customer service environment, with prior leadership experience being a strong advantage. Strong communication and interpersonal skills are essential, along with the ability to work a varied schedule and maintain product knowledge.
The Floor Lead will contribute to an environment where employees are informed and capable by supporting training, model and hold employees accountable to customer service standards, communicate performance issues directly to the General Manager or Store Manager, support sales driving initiatives, direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and consistently follow Sur La Table policies and standard operating procedures, complete inventory transactions, ring employee transactions, and demonstrate exceptional verbal and written communication skills with employees and customers. They will also accurately record time worked, stay informed by accessing training and seeking additional resources, and perform additional responsibilities as assigned by the General Manager or Store Manager.
Acquires and revitalizes struggling retail brands
CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.