Floor Lead (Sur La Table) at CSC Generation

White Plains, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Strong customer service skills
Excellent verbal and written communication skills
Ability to communicate effectively with employees, customers, and management
Ability to remain stationary for extended periods
Ability to move around the workplace, coaching and directing employees
Ability to use a computer and POS system
Ability to ascend/descend ladders
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch
Ability to work a varied schedule

Responsibilities

Support training for all employees
Model and hold employees accountable to customer service standards
Communicate Sur La Table policies and SOPs to employees
Provide coaching and performance feedback to employees
Support sales driving initiatives and create daily agendas
Ensure appropriate merchandise stock levels and presentations
Maintain product knowledge and seek out additional resources
Complete inventory transactions (receiving, MOS, RARs)
Ring employee transactions
Demonstrate exceptional verbal and written communication skills
Accurately record time worked according to SLT policy
Additional responsibilities as assigned by the General Manager or Store Manager

Skills

Key technologies and capabilities for this role

Customer ServiceCommunication SkillsPOS SystemEmployee TrainingCoachingInventory ManagementSales InitiativesProduct Knowledge

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

Is remote work an option for the Floor Lead role?

No, this is an onsite position.

What skills are required for the Floor Lead position?

Required skills include strong customer service skills, excellent verbal and written communication skills, ability to communicate effectively with employees, customers, and management, and proficiency with computers and POS systems.

What is the salary for the Floor Lead role?

This information is not specified in the job description.

What makes a strong candidate for the Floor Lead position?

Strong candidates will have excellent customer service and communication skills, physical ability to move around the store, climb ladders, and handle varied tasks, plus experience coaching employees and using POS systems.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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