Floor Lead (Sur La Table)

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Consumer Goods, RetailIndustries

Requirements

Candidates should possess a high school diploma or equivalent, and demonstrate experience in a leadership or customer service role, along with strong communication and interpersonal skills. They should also be able to maintain product knowledge and adhere to company policies and procedures.

Responsibilities

The Floor Lead will contribute to an environment where employees are informed and capable by supporting training, model and hold employees accountable to customer service standards, provide coaching and performance feedback, support sales driving initiatives, direct employees to ensure merchandise stock levels and presentations are maintained, complete inventory transactions, ring employee transactions, and demonstrate exceptional verbal and written communication skills. Additionally, the Floor Lead will ensure timekeeping practices are followed, stay informed about product knowledge, and complete other responsibilities as assigned by the General Manager or Store Manager.

Skills

Communication

Customer Service

Inventory Management

Merchandise Presentation

Training

Timekeeping

Visual Standards

Policy Enforcement

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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