Customer Education Specialist
Fieldguide$85,000 - $115,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Logistics, TransportationIndustries
Requirements
- Demonstrates UpToDate expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance
- Stays informed on changes in One Best Way processes by working with associates and leaders within Regional Training Centers
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
- Builds high performing teams, embraces differences in people, cultures, ideas, and experiences, and creates a culture of belonging
- Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity
- Attracts and retains the best talent, empowers and develops talent, and recognizes contributions and accomplishments
- Maintains and promotes the highest standards of integrity, ethics, and compliance
Responsibilities
- Engages in content teach backs and co-facilitation of training content for Driver Trainees with senior leaders
- Provides feedback to participants in the Driver Trainee program, Fleet Development leadership, and Regional Training Center team members
- Conducts facilitation audits on all Fleet Development roles
- Conducts One Best Way consistency tours in Regional Training Centers with leadership to provide risk assessments
- Ensures One Best Way compliance and alignment with Fleet Development class content in Regional Training Centers
- Participates in Fleet Development content development and reviews to provide feedback and suggestions to the Learning Content Development team
- Conducts assessment reviews in partnership with the Learning Content Development team to validate content accuracy
- Supports adoption of structural and change initiatives by engaging with associates in Regional Training Centers and catchment areas
- Educates Driver Trainees on change initiatives through classroom training and virtual classroom facilitation
- Supports Regional Training Centers outside of class delivery times by assisting in processes and executing tours to teach
- Conducts training classes in accordance with block schedules by executing designed activities
- Monitors virtual reality training utilization and end-of-day activities across multiple Fleet Development locations, including virtually
- Delivers training to Regional Training Center associates using modalities like Academy Connect, Virtual Reality, and future technology
- Implements and supports training for specialty and change initiatives
- Engages with Fleet Development Trainers by providing additional training and following up on task completion
- Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, providing recognition, and ensuring belonging mindset
- Provides and supports implementation of business solutions by building relationships, identifying needs, determining processes, monitoring progress, and adapting to changes
- Incorporates company policies, Open Door Policy, ethics, and integrity into business plans and assists others in applying them
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a full-time position?
Yes, this is a full-time employment position.
Where is this job located?
The position is located at the Regional Training Center (RTC) in Red Bluff, CA.
What key skills are needed for this role?
Key skills include facilitation and co-facilitation of training content, conducting audits and consistency tours, providing feedback, and expertise in One Best Way processes and content development.
What is the work environment like at Walmart for this role?
The role involves working with senior leaders, Regional Training Center teams, Driver Trainees, and associates, providing supervision, mentoring, recognition, and fostering a belonging mindset.
What makes a strong candidate for this Fleet Development Facilitator position?
Strong candidates demonstrate UpToDate expertise, apply best practices to action plans, build stakeholder relationships, model company policy compliance, and have experience in training facilitation and leadership.
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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