Fleet Back Office Agent with French at Goodyear Tire & Rubber

Romania

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Fleet Management, Tire ManufacturingIndustries

Requirements

Bachelor’s degree (preferred in Business Administration, Economics, or related fields)
2–3 years of experience in a support, customer service, or help desk function; experience with SAP and Excel strongly preferred
Minimum 1 year of experience in a Fleet Back Office Agent or similar role
Excellent verbal and written communication skills in French and English
Strong analytical and critical thinking abilities with a focus on accuracy and efficiency
Organized, diligent, and able to balance multiple priorities in a fast-paced environment
Team-oriented with strong interpersonal and collaboration skills
Proven ability to work independently and take initiative

Responsibilities

Take full ownership of the upload, maintenance, and accuracy of master data for FOS fleets (customers, vendors, contracts, pricing, vehicles, fleet lists, and unmounted tires)
Set up and maintain contracts in SAP, including customer creation, vehicle uploads, functional locations, and billing configurations
Manage periodic fleet updates in SAP and ensure all services and tires are billed before month-end closure
Process billing and pre-invoicing checks, handle invoicing queries and claims, and ensure timely resolution
Calculate and coordinate periodic customer bonuses in collaboration with Front Office teams
Handle customer and vendor queries routed by Front Office, including invoice, pricing, and mileage-related requests
Administer mileage billing, self-billing settings, vendor setup, and SAP activation in Ejob
Support intercompany processes such as manual PO creation and issue resolution
Verify service provider invoices, manage casing pricing and PO creation, and prepare casing collection and sales reports
Conduct and coordinate quarterly FOS regression testing, maintaining FOS frontend and backend settings
Perform user administration for customers, vendors, and internal SAP/FOS users
Maintain and upload purchasing and sales prices in SAP
Provide training, work shadowing, and guidance to new or junior colleagues within the cluster
Act as a subject matter expert for billing and pricing processes within your assigned cluster
Proactively identify process improvements and contribute to continuous improvement initiatives