Fleet Back Office Agent at Goodyear Tire & Rubber

Romania

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Fleet Management, Tire ServicesIndustries

Requirements

2–3 years of experience in a support, help desk, or customer service function
Minimum 1 year of experience as a Fleet Back Office Agent
SAP experience strongly preferred
Microsoft Excel proficiency required
Strong analytical, organizational, and critical thinking skills
Excellent verbal and written communication skills in English; additional languages are a plus
Proven ability to work independently, meet deadlines, and manage priorities effectively
A team-oriented, proactive, and detail-focused mindset
Commitment to process excellence and continuous improvement

Responsibilities

Manage and maintain fleet contract administration, ensuring all data is accurately uploaded and updated in SAP (customers, vendors, pricing, vehicles, fleet lists, and unmounted tires)
Support fleet service providers and customers, serving as a key contact for operational and contractual matters
Collaborate closely with Front Office Agents and the Truck team to ensure top-quality service delivery
Handle billing and invoicing processes, including pre-invoicing checks, query resolution, and claim management
Perform quarterly regression testing and ensure system accuracy within the assigned cluster
Coordinate complex activities across the cluster to support smooth operations
Manage contract setup in SAP: customer onboarding, contract and billing configuration, vehicle uploads, and pricing setup
Oversee fleet updates, billing completion, and monthly closure activities to ensure timely invoicing
Support customer bonus calculations and handle invoice or pricing queries in collaboration with Front Office teams
Administer vendor setup, self-billing, and intercompany processes (PO creation, invoice checks, problem resolution)
Manage casings pricing, PO creation, and reporting for collection, sales, and vendor invoicing
Conduct job recording, FOS system testing, and user administration for customers, vendors, and internal users
Monitor and resolve unauthorized or delayed jobs, ensuring all updates and confirmations are received
Act as a point of contact for junior colleagues, supporting training, onboarding, and process improvement initiatives
Drive continuous improvement by identifying process gaps and proposing efficiency solutions