Remote

Fire Alarm Service Manager/Customer Service

Philippines

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fire Safety & Alarm SystemsIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-time
  • Salary: (Not provided)
  • Description: We are seeking an experienced and highly organized Fire Alarm Service Manager to lead our service department. This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries. The ideal candidate will have strong problem-solving skills, experience in fire alarm systems, and the ability to diagnose issues remotely to determine the best course of action.

Requirements

  • Proven experience in fire alarm systems and troubleshooting technical issues.
  • Strong organizational and problem-solving skills with the ability to manage multiple tasks.
  • Excellent communication skills, both verbal and written.
  • Ability to diagnose issues remotely and provide appropriate solutions.
  • Experience in coordinating technicians and managing service schedules.
  • Familiarity with fire alarm industry regulations and compliance standards.
  • Knowledge of service management tools or scheduling software is a plus.

Responsibilities

  • Answer the service number and assist customers with fire alarm-related inquiries.
  • Respond to the off-hours answering service calls, ensuring emergency service needs are met.
  • Schedule service calls based on priority and availability.
  • Coordinate and schedule technicians, ensuring efficient deployment of resources.
  • Respond to customer emails regarding service requests, inquiries, and follow-ups.
  • Provide customers with timely notifications and updates on service status.
  • Assess fire alarm system issues remotely, determining whether a technician needs to be dispatched.
  • Make informed decisions on which technician to schedule based on the complexity of the issue.
  • Maintain detailed service records and ensure compliance with industry standards.

Application Instructions

  • (Not provided)

Company Information

  • Published: 2025-04-02
  • Remote: Yes
  • Language: en
  • Department: (Not provided)
  • Employment Type: Full-time
  • Workplace: Remote

Skills

Fire Alarm Systems
Troubleshooting
Remote Diagnostics
Customer Service
Scheduling Software
Service Management
Regulations Compliance
Communication Skills
Problem-Solving
Coordination

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees

Benefits

Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Paid Parental Leave
Mental Health Support
Stock Options
Professional Development Budget
Home Office Stipend
Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.
Competitors like Deel show rapid growth, indicating a highly competitive market.
Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.
Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.
Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.
Remote's entry into Japan expands its reach in high-demand international employment markets.
The global payroll solutions market is projected to reach $10.5 billion by 2030.

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