Responsibilities

The Fire Alarm Service Manager will answer the service number and assist customers with fire alarm-related inquiries, respond to the off-hours answering service calls ensuring emergency service needs are met, schedule service calls based on priority and availability, coordinate and schedule technicians, respond to customer emails regarding service requests, inquiries, and follow-ups, assess fire alarm system issues remotely, determining whether a technician needs to be dispatched, make informed decisions on which technician to schedule based on the complexity of the issue, maintain detailed service records and ensure compliance with industry standards.