Financial Crime Investigator - Anti Money Laundering (AML)

Position Overview

• Location Type: Remote in the UK
• Job Type: Full-time
• Salary: £26,000 - £29,400 + Benefits

Monzo is on a mission to make money work for everyone by simplifying traditional banking. With a decade of growth in the UK, Monzo offers personal and business accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. Customers can also save, invest, and combine pensions with Monzo. Known for its distinctive "hot coral" cards, early payday feature, financial education on social media, and award-winning customer service, Monzo aims to create magical customer moments and solve problems rather than just selling products.

This role is for an Anti-Money Laundering Investigator, focused on financial crime prevention.

Schedule

• Hours: 37.5 hours per week
• Working Days: Monday to Friday, 9 AM to 5:30 PM with a one-hour lunch break.
• Weekend Work: One full weekend (Saturday and Sunday) every 8 weeks.
• Start Date: Monday, 1st September 2025

About Monzo

Monzo aims to change the often obtuse, complex, and opaque nature of traditional banking. They are building a bank with and for everyone, leveraging community suggestions, testing, and feedback. Their focus is on solving problems and improving lives through their services.

Responsibilities

As a member of the anti-money laundering team, your responsibilities will include:

• Analyzing potentially unusual or suspicious customer account behavior flagged by the transaction monitoring system and determining appropriate actions.
• Documenting identified suspicious activity and submitting it to the National Crime Agency.
• Securing funds obtained through fraud to facilitate their return to victims.
• Closing customer accounts when necessary, ensuring funds are returned to the correct parties.
• Responding to escalations regarding potential financial crime concerns from customer support colleagues.
• Reviewing and approving customer requests to increase payment limits, ensuring the safety of high-value transactions.

Requirements

You should apply if you:

• Have experience handling challenging customer cases in a regulated industry or possess existing operational financial crime experience. This could include managing difficult complaints, investigating fraud or transaction disputes, making customer onboarding decisions, working with customers on repayment plans, or reviewing potential money laundering concerns.
• Are open to considering other relevant experience that would add value to the role.
• Are interested in learning about emerging trends in financial crime.
• Excel at connecting dots, identifying patterns in data, and solving problems independently.
• Are confident in making difficult, customer-impacting decisions.
• Possess strong communication skills, able to explain complex ideas simply, with excellent written English.
• Are motivated by Monzo's mission to make money work for everyone.
• Are self-motivated and take ownership of your performance.

Note: This role will close once enough applications have been received for the next stage, so early submission is encouraged.