Finance Shared Services Specialist at MGM Resorts International

Nevada, Missouri, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, FinanceIndustries

Requirements

1+ year of prior relevant experience in customer care (customer service and/or guest experience)
1+ years of prior relevant experience in shared services environment and/or process improvement (preferred)
Excellent written skills (highly preferred)
Proficiency with Opera (highly preferred)
MS Office proficiency, specifically with Excel (highly preferred)
Detail-oriented
Ability to thrive in a dynamic setting
Blend of customer service, written communication, data entry, and analytical skills

Responsibilities

Complete daily departmental tasks; audit daily work for integrity and resolve any discrepancies to management
Support, develop, and maintain effective communication and excellent relationships with internal customers (including but not limited to business units, operations, property CFOs), ensuring their requirements are identified and consistently met
Participate in the development, design, measurement of assigned projects and ensure analytical and control activities are operating effectively within the department
Participate in continuous measurement, development, and improvement of customer service quality and efficiency with and on behalf of senior management across the Finance Shared Services Center
Participate in LEAN educated training and offer ideas and suggestions for continuous improvement
Support Company strategies and business plans to meet individual and departmental performance requirements
Adhere to department policies and procedures to ensure successful internal/external audits
Identify continuous improvement opportunities and innovative ideas and communicate them effectively
Work directly with MGM Resorts customers, researching and settling guest charge disputes

Skills

Key technologies and capabilities for this role

data entryanalytical skillscustomer servicewritten communicationcharge dispute resolutionauditingLEANprocess improvement

Questions & Answers

Common questions about this position

What is the starting pay for the Finance Shared Services Specialist role?

The starting rate is $24.47 per hour.

Is this position remote or does it require working in an office?

This information is not specified in the job description.

What skills and experience are required for this role?

1+ year of prior relevant experience in customer care is required, with 1+ years in shared services or process improvement preferred. Excellent written skills, proficiency with Opera, and MS Office proficiency, specifically Excel, are highly preferred.

What benefits does MGM Resorts offer?

Benefits include competitive health benefits, wellness incentives, discounts on hotels, food, retail, entertainment, travel, electronics, and shopping, free meals in the employee dining room, free parking, and professional development programs.

What makes a strong candidate for this position?

Ideal candidates have 1+ year in customer care, preferably with shared services experience, excellent written skills, proficiency in Opera and Excel, and are detail-oriented team players who thrive in dynamic settings.