Finacle Helpdesk Support L3 at DXC Technology

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Science/Commerce/Engineering Graduate, preferably BE/B.Tech/MCA/MBA
Working experience of Finacle Menu Options (CBS Version 7.0.25, UBS version 10.2.18)
Knowledge of Business Logic of banks
Experience handling calls
Experience managing EOD/BOD operations of bank
Working experience of Core Banking Solutions and Banking IT support
Experience of Troubleshooting and Resolution of issues observed/reported on day to day basis
Working experience on Service Management/Ticketing Solutions
Working experience as Delivery Lead in similar Project
Strong problem-solving and analytical skills
Effective communication and teamwork abilities
Eagerness to learn and adapt to challenging technical tasks
Advanced degree in a related field (plus)
Relevant certifications or training (plus)

Responsibilities

Working with Finacle Menu Options (CBS Version 7.0.25, UBS version 10.2.18)
Applying Business Logic of banks
Handling calls
Managing EOD/BOD operations of bank
Providing Core Banking Solutions and Banking IT support
Troubleshooting and resolving issues observed/reported on day to day basis
Working on Service Management/Ticketing Solutions
Acting as Delivery Lead in similar projects

Skills

Key technologies and capabilities for this role

FinacleCBS 7.0.25UBS 10.2.18EOD OperationsBOD OperationsCore Banking SolutionsBanking IT SupportTroubleshootingService ManagementTicketing SolutionsDelivery Lead

Questions & Answers

Common questions about this position

What is the salary for the Finacle Helpdesk Support L3 position?

This information is not specified in the job description.

Is this a remote position or what is the location policy?

The job description does not specify the location type. DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

What skills are required for this Finacle Helpdesk Support L3 role?

Candidates need working experience with Finacle Menu Options (CBS Version 7.0.25, UBS version 10.2.18), business logic of banks, handling calls, managing EOD/BOD operations, core banking solutions, banking IT support, troubleshooting issues, service management/ticketing solutions, and experience as Delivery Lead. Strong problem-solving, analytical skills, effective communication, teamwork abilities, and eagerness to learn are also required.

What is the company culture like at DXC Technology?

DXC Technology believes strong connections and community are key to success, prioritizing in-person collaboration with flexibility, and is committed to fostering an inclusive environment where everyone can thrive.

What qualifications make a strong candidate for this role?

A Science/Commerce/Engineering Graduate, preferably BE/B.Tech/MCA/MBA, with strong problem-solving, analytical skills, communication, teamwork, and eagerness to learn. Advanced degrees, relevant certifications, or training are a plus.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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