Field Service Technician - Miami, FL Area at Entrust

Florida City, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Security Technology, Identity SolutionsIndustries

Requirements

High School Diploma/GED or equivalent
Minimum of 2 years of electromechanical technician experience
Proficient problem solving and troubleshooting skills
Proficient with PCs, current operating systems

Responsibilities

Perform high quality preventative and emergency maintenance services on Entrust equipment
Work with a high degree of autonomy to test, diagnose, and resolve issues on systems including mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
Conduct day-to-day repairs such as cleaning rollers, sensors, cavities; calibrating sensors, data read/write devices, application pressure; evaluating/replacing parts for wear and misalignment (servo & stepper motors, spindles, clutches, belts, bearings); evaluating/replacing temperature/proximity/position sensors; software adjustments for temperature, hardware positioning
Utilize repair and service manuals to troubleshoot card printer systems
Utilize test equipment such as voltmeter and laptop
Utilize hand tools such as screwdrivers, pliers, wrenches
Maintain accurate and proper trunk inventory levels as applicable
Follow established processes for service activity reporting and call management
Accept, organize, and respond to service calls utilizing a dispatch system
Drive to customer sites daily to provide service and maintenance as applicable
Interact with customer operations staff
Be consistently reliable and timely in all aspects of the position, and display a positive attitude
Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
Work to continually improve customer relations
Adjust to customer culture in communication, dress code, and compliance with their behavioral standards while maintaining and modeling Entrust values
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust
Develop competency in required applications to confidently use diverse software and systems required by the operation
Assist less experienced personnel that require assistance with difficult repair problems
Commit to continuous improvement by sharing ideas, problem resolution successes, and suggestions on process improvement

Skills

Key technologies and capabilities for this role

Electromechanical MaintenancePreventative MaintenanceEmergency RepairMechanical EmbossersThermal ImagingLaminatingMagstripe WritingChip Data WritingUltraviolet CuringSensors CalibrationServo MotorsStepper Motors

Questions & Answers

Common questions about this position

What benefits are offered for this Field Service Technician position?

Benefits include medical benefits from day 1, up to 4 weeks paid time off accrued within the first year, 6 paid company holidays plus 6 paid floating holidays, 401k with up to 6% company match, an annual incentive program (bonus), and a fleet vehicle program for applicable positions.

Is this Field Service Technician role remote or office-based?

The role requires driving to customer sites daily in the Miami, FL area to provide service and maintenance, indicating it is a field-based position rather than remote.

What technical skills are required for the Field Service Technician role?

Key skills include performing electromechanical maintenance on systems like mechanical embossers, thermal image application, laminating, magstripe and chip data writing, and ultraviolet curing; using tools such as voltmeters, laptops, screwdrivers, pliers, and wrenches; and troubleshooting with repair manuals, calibrating sensors, and evaluating/replacing parts like motors, belts, and sensors.

What is the company culture like at Entrust?

Entrust fosters a flexible, global workplace that empowers careers, fosters collaboration, and values curiosity, dedication, and innovation from its people.

What makes a strong candidate for this Field Service Technician position?

Strong candidates demonstrate a high degree of autonomy in testing, diagnosing, and resolving issues, excellent customer relation skills for independent resolutions, reliability, timeliness, and a positive attitude.