Field Service Technician I - Columbia, Maryland at Vontive

Baltimore, Maryland, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Ability to exercise independent judgment to draw accurate conclusions to solve equipment related problems based on available information
Basic mathematical skills in addition, subtraction, multiplication, division, and fractions
Ability to work independently to effectively manage assigned territory
Strong interpersonal skills with the ability to maintain high level professional and courteous conduct with peers, internal and external customers
Excellent verbal and written communication skills
Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks
Ability to carry out the physical requirements of the job including kneeling

Responsibilities

Performs repairs, calibrations, preventive maintenance, installations on electro-mechanical medical equipment within established SLAs, quality, and procedural standards
Analyzes equipment failures to determine root cause and performs corrective action
Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly
Ensures test equipment is working properly and calibrated within established intervals
Documents all performance and maintenance records on equipment
Plans and orders parts necessary for service and PM and maintains proper system inventory records
Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques
Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues
Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance
Participates in department meetings and training events
May participate in installation or field action planning and execution
May travel to assist other Field Service Technicians outside of designated territory
Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements
Performs other duties as assigned

Skills

Key technologies and capabilities for this role

electro-mechanical repairpreventive maintenanceequipment installationcalibrationroot cause analysismedical devicesSLA managementtechnical troubleshooting

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This is not a remote position; it requires managing an assigned territory, traveling to clinical and hospital settings for installations, repairs, preventative maintenance, and other services.

What are the key responsibilities of the Field Service Technician?

Key responsibilities include performing repairs, calibrations, preventive maintenance, and installations on electro-mechanical medical equipment, analyzing failures for root cause, managing territory service calls, documenting records, and providing customer training.

What skills or traits are ideal for this role?

Ideal candidates are hands-on, enjoy solving technical problems, interacting with customers, applying attention to detail, working autonomously, handling variation in work, and traveling.

What is the company culture like at Vantive?

Vantive fosters a community of focused, courageous people who don't settle for mediocre, are driven to improve patients' lives, and emphasize positive customer experience, strong communication, and a positive attitude.

What makes a strong candidate for this Field Service Technician role?

Strong candidates excel in technical repairs on electro-mechanical equipment, territory management, customer interaction, autonomous work, and maintaining detailed documentation while prioritizing quality and SLAs.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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