Field Service Technician (Appliance Repair) - Grand Rapids, MI at Arrow Electronics

Michigan, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Consumer Electronics, Home AppliancesIndustries

Requirements

Minimum 1 year experience in a technical role (Field Service preferred)
Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
Experience in the use of tools, and diagnostic test equipment
Ability to properly trouble-shoot, diagnose, repair and document product/system issues
Valid Driver’s license in good standing
Ability to obtain appropriate EPA Certification
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
Ability to work coverage in the Grand Rapids, MI metro areas

Responsibilities

Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
Immediately and accurately process paperwork and perform data entry upon completion of each job
Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)

Skills

Key technologies and capabilities for this role

Appliance RepairTV RepairA/C RepairTroubleshootingCustomer ServiceInventory ManagementField Service

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This is not a remote position; it requires travel offsite to customers' locations in the Grand Rapids, MI metro areas to perform maintenance and repairs.

What experience is required for this Field Service Technician role?

Minimum 1 year experience in a technical role is required, with field service experience preferred.

What are the main responsibilities of the Field Service Technician?

Responsibilities include traveling to customers' homes for repairs on appliances, TVs, and A/C units, using safety equipment and diagnostic tools, diagnosing issues, processing paperwork, and meeting company metrics for customer satisfaction and efficiency.

What is LG Electronics' company culture like?

LG fosters an inclusive work environment grounded in 'Jeong-do Management' with high ethical standards, transparency, customer-value creation, and people-oriented management, emphasizing creativity, diversity, and integrity.

What makes a strong candidate for this position?

A strong candidate has at least 1 year of technical experience, preferably in field service, and can deliver exceptional customer service while diagnosing and repairing appliances professionally in customers' homes.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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