[Remote] Field Service Representative – MRI at GE Healthcare

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Healthcare, Medical TechnologyIndustries

Requirements

Technical Diploma / Degree in Electronics, Mechanical or Biomedical Engineering or equivalent experience or training
Proven track record of superior customer service skills and ability to effectively communicate across multiple levels, both internally and externally
Demonstrated customer contact / empathy / service experience
Excellent analytical and communication skills (written and verbal) with the ability to communicate complex technical issues in an easy-to-understand manner
Technical and troubleshooting skills
Exceptional interpersonal skills and organizational skills
Boundaryless behaviour and able to work with a diverse team across multiple functions
Strong ability to execute independent judgment in support of a team
Ability to work independently of direct supervision
Experience responding effectively to customer concerns
Experience interfacing with both internal team members and external customers as part of a solution-based service process
Valid Canadian driver's license
Valid and up-to-date documentation and authorizations (e.g., Canadian passport, permanent resident card, or other travel authorization) required for entry into and travel within the U.S., Canada, and other applicable countries
Flexibility for international travel, including multiple overnight stays

Responsibilities

Provide direct technical service on customers' equipment install base, including preventative maintenance, remedial service, field modification instruction, installation, and calibration to factory and customer specification
Completion of all required documentation to meet government, business, and audit requirements
Provide technical support outside of normal business hours and be available for on-call as required
Manage repair parts cycle times to business targets
Maintain customer service logs and internal service records
Maintain daily and timely communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Maintain tools and test equipment properly and ensure they are calibrated
Meet Quality Management System and Environment Health and Safety requirements
Utilize the escalation process to resolve customer service delivery issues and conduct root cause analysis that will lead to effective problem solving
Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under Maintenance Service and Strategic Alliance Agreements
Develop an advisory and consultative role with primary assigned hospitals
Liaise with local Field Customer Team, Technical Account Manager, and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area

Skills

Key technologies and capabilities for this role

MRI serviceUltrasound repairXRAY maintenanceNuclear MedicinePreventative maintenanceEquipment installationCalibrationTechnical supportField serviceCustomer service logsRepair parts management

Questions & Answers

Common questions about this position

What is the location and travel requirement for this Field Service Representative role?

The role is based out of the Greater Toronto Area and services sites including Orangeville, Orillia, Barrie, Waterloo/Wellington Region, Sudbury, Kingston, Hamilton & Niagara Region. It requires international travel, including to the United States, with flexibility for multiple overnight stays.

What are the required qualifications for this position?

A Technical Diploma or Degree in Electronics is required.

What are the major responsibilities of the Field Service Representative?

Responsibilities include providing technical service on customer equipment such as preventative maintenance, repairs, installations, and calibrations; completing documentation; providing on-call support; managing repair parts; maintaining communications with customers; and participating in sales opportunities.

What is the company culture like at GE HealthCare?

GE HealthCare emphasizes improving lives through medical technology, unlocking ambition, turning ideas into realities, and fostering an environment where every voice makes a difference to build a healthier world.

What travel documentation is needed for this role?

Applicants must possess and maintain valid documentation such as a Canadian passport, permanent resident card, or other authorizations required for entry and travel in the U.S., Canada, and other applicable countries.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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