[Remote] Field Service Representative – MRI at GE Healthcare

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Technical Diploma / Degree in Electronics, Mechanical or Biomedical Engineering or equivalent experience or training
Proven track record of superior customer service skills
Demonstrated customer contact / empathy / service experience
Excellent analytical and communication skills (written and verbal)
Technical and troubleshooting skills
Exceptional interpersonal skills and organizational skills
Valid Canadian driver's license

Responsibilities

Provide direct technical service on customers equipment install base; including preventative maintenance, remedial service, field modification instruction, installation and calibration to factory and customer specification
Completion of all required documentation to meet government, business and audit requirements
Provide technical support outside of normal business hours and be available for on call as required
Manage repair parts cycle times to business targets
Maintain customer service logs and internal service records
Maintain daily and timely communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
Maintain tools and test equipment properly and ensuring they are calibrated
Meet Quality Management System and Environment Health and Safety requirements
Utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
Participate in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
Integrate into the hospital culture and work in conjunction with existing hospital resources to optimize the service delivery process for equipment covered under our Maintenance Service and Strategic Alliance Agreements
Develop an advisory and consultative role with your primary assigned hospitals
Liaise with local Field Customer Team, Technical Account Manager, and Account Manager at technical and business levels to provide efficient service delivery in customer accounts within assigned area

Skills

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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