Field Service Engineer III - SF Bay Area, CA

Job Description

We have an exciting new job opportunity working for the world leader in the scientific community! Would you like to work remotely? We are looking for multifaceted individuals who can resolve problems and work directly with clients whom you will form interpersonal relationships with over time.

Responsibilities

• Perform on-site installation, corrective maintenance, and preventive maintenance of Chromatography (LC/IC) and/or Mass Spectrometer (MS) equipment at customer labs
• Handle personal parts inventories, complete job tasks and complete service reports using service ticket management software
• Train customers on LC and/or MS equipment and software
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Regularly attend factory provided technical and service trainings and review technical bulletins and factory communications on newest innovative products developed by Thermo Fisher Scientific to stay up to date
• Must be team focused while working in conjunction with Service and Sales teams
• Review customer data and run factory protocols to troubleshoot instrumentation
• Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs
• Provide accurate and timely completion of service reports, expense reports and other administrative tasks

Minimum Education & Experience Requirement

• High school diploma or equivalent required; Bachelors degree preferred
• 3+ years of experience in performing on-site installation, corrective maintenance, and preventive maintenance of Chromatography (LC/IC) and/or Mass Spectrometer (MS) equipment at customer labs
• Proven track record of delivering exceptional customer service

Territory

• Up to 75% travel within SF Bay Area, CA; working from home office

Environmental Conditions

• Able to lift 40 lbs. without assistance
• Fluctuating Temps hot/cold
• Laboratory Setting
• Loud Noises (Equipment/Machinery)
• Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
• Standing for full shift
• Strong Odors (chemical, lubricants, biological products etc.)
• Will work with hazardous/toxic materials

Employment Type

• Full time

Work Schedule

• Standard (Mon-Fri)

Benefits

• Company car, cell phone, and laptop computer are provided
• At Thermo Fisher, we offer competitive benefits and opportunity to advance within the company!
• We understand the need for growth and support a wide range of career building programs.
• We love to recognize outstanding individuals within our company and offer several ways to reward this along with benefits that can't be matched.
• It is our goal to foster a positive work life balance which you will be happy to retire in.

Company Culture & Recognition

• We were named Best Place to Work for Disability Inclusion in 2021 after our 5th consecutive year of receiving a perfect score.
• In 2021, we were also named Best Placed to Work for LGBTQ+ Equality for the seventh consecutive year.
• Establishing an inclusive culture is critical to empowering our colleagues so they can contribute their best ideas and bring their true selves to work each day.

Our Mission

• To enable our customers to make the world healthier, cleaner and safer.

Our Values

• Integrity, Intensity, Innovation and Involvement

Compensation and Benefits

• The hourly pay range estimated for this position based in California is $43.70–$60.00.
• This position may also be eligible to receive a variable annual bonus based on company, team,