Field Service Engineer II (Richmond, VA) at Outset Medical

Richmond, Virginia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Associates degree (Electrical, Electronics, Mechanical or Fluidics) recommended or military equivalent
5+ years Field Service/Industry experience required
Knowledge of electronic, mechanical, and fluids components
Must have valid driver’s license, good driving record, and have own methods for transportation
Ability to charge travel expenses on a personal credit card to be reimbursed by the company
Ability to travel (up to 50% of the time, including overnight stays)

Responsibilities

Install, troubleshoot and repair Tablo Dialysis Systems at customer facilities or patient’s homes
Perform scheduled preventative maintenance that includes calibrations, hardware or software upgrades and verification of system specifications
Serve as a technical subject matter expert (SME) on the Tablo product, demonstrating deep product knowledge and supporting internal and external stakeholders
Deliver first and second level technical support to customers as needed, including after-hours, holiday, and weekend coverage
Accurately document all service activities, maintain spares inventory, and provide parts usage and failures within the ERP system
Complete all field service and expense reports according to functional standards
Support Marketing and Sales for seminars, trade shows, or demonstrations as required
Provide detailed feedback to R&D regarding performance, serviceability, and customer comments
Manage and maintain company assets required to perform all necessary job functions
All other duties as assigned

Skills

Key technologies and capabilities for this role

InstallationPreventative MaintenanceTroubleshootingRepairDialysis SystemsEngineering PrinciplesRoot Cause AnalysisBiomedical Engineering

Questions & Answers

Common questions about this position

What travel is required for this Field Service Engineer II role?

This position involves travel within the United States, including overnight stays, up to 50% of the time.

Is this a remote position or based in an office?

This is a field service role based in Richmond, VA, involving on-site work at customer facilities or patient homes with up to 50% travel.

What are the key responsibilities of this role?

The role involves installing, troubleshooting, and repairing Tablo Dialysis Systems, performing preventative maintenance, serving as a technical SME, and providing technical support including after-hours.

What skills or experience are needed for this position?

A foundation in engineering principles is required, along with deep product knowledge of the Tablo Dialysis System, troubleshooting abilities, and experience working with clinical staff and cross-functional teams.

What is the company culture like at Outset Medical?

Outset fosters a high-performing team obsessed with progress in a transformative atmosphere, focused on revolutionizing dialysis through innovative technology like the Tablo system to improve patient care.

What makes a strong candidate for this Field Service Engineer role?

Strong candidates have engineering principles expertise, hands-on experience with medical devices like dialysis systems, the ability to troubleshoot and repair in field settings, and comfort collaborating with clinical staff and cross-functional teams.

What is the salary or compensation for this position?

This information is not specified in the job description.

Outset Medical

Dialysis treatment solutions and training programs

About Outset Medical

Outset Medical focuses on improving dialysis treatment in the healthcare sector. Their main product, Tablo, is a system that simplifies the dialysis process by integrating with electronic medical record (EMR) platforms, allowing for better management of patient data with real-time updates and alerts. This helps streamline workflows from charting to billing. In addition to Tablo, Outset Medical provides educational programs and hands-on training for dialysis professionals, including a Vascular Access Program that enhances staff skills in cannulation and vascular access management. They also offer a Bridge Program to assist facilities transitioning to in-house dialysis services by providing experienced dialysis nurses for training and support. Outset Medical aims to enhance the quality of care for dialysis patients across various settings, including hospitals, outpatient clinics, and home care.

San Jose, CaliforniaHeadquarters

2010Year Founded

$542.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

501-1,000Employees

Benefits

Medical, dental, & vision

Life Insurance/AD&D

FSA & HSA

401k

Parental leave

Pet insurance

Tuition reimbursement

PTO

Company events

Risks

Multiple class action lawsuits could lead to financial and reputational damage for Outset.

The shipment pause of TabloCart with Prefiltration may have disrupted supply chains.

Reliance on partnerships, like with U.S. Renal Care, poses risks if expectations aren't met.

Differentiation

Outset Medical's Tablo system integrates with EMR platforms for streamlined dialysis workflows.

The company offers a Vascular Access Program to enhance staff expertise in cannulation.

Outset Medical provides a Bridge Program for facilities transitioning to in-house dialysis services.

Upsides

Increased adoption of home dialysis solutions aligns with Outset's partnership with U.S. Renal Care.

The demand for portable dialysis machines supports the market potential for Outset's Tablo system.

Outset's FIPS 140-3 validation enhances cybersecurity, aligning with new medical device standards.

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