Field Service Engineer - Diagnostics Imaging at GE Healthcare

Hanoi, Hanoi, Vietnam

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Diploma qualified to Degree level or equivalent; minimum Diploma holder, majoring in Electrical Engineering, Electrical Engineering Technology, Biomedical Engineering or equivalent
Technical analytical skills
1-4 years Field Services experience
Experience in CT, MRI, X-ray, Nuclear Medicine, Ultrasound is a plus
Comprehensive knowledge of a specific modality or multi-modalities; sought by others for guidance and advice
Proficiency in English and local language
Ability to work independently with minimum direction
High work standards and quality
Initiative and motivation
Plans and organizes work effectively
Excellent communications, listening and interpersonal skills
Excellent problem-solving skills, able to think outside the box
Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
A good team player and can work seamlessly with cross-functional teams

Responsibilities

Maintains all models specific to a modality in the assigned area
Electronic/Mechanical/Electrical/IT: Total system level trouble-shooting on complex multi-symptom problems
Daily interface with doctors and technicians on equipment status issues; acts to ensure satisfaction to customers
Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Assists in the growth and direction of business in geographic area
Responsible for Warranty and PMS (Preventive Maintenance Services) contract cost control
Responsibly completes all administration tasks on time; ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
Assists operation management, and implement and drive operational initiatives and programs where necessary
Plays a leading role in complex and multifunctional rooms; shares best practices
Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations
Complete all planned Quality & Compliance training within the defined deadlines
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
Identify and report any personal quality or compliance concerns immediately to the Quality Organization
Ensure timely dispatch closure
Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe
Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
Developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction

Skills

Diagnostics Imaging

Electronic Troubleshooting

Mechanical Repair

Electrical Systems

IT Troubleshooting

Preventive Maintenance

Equipment Installation

Customer Satisfaction

Quality Management Systems

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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