Field Service and Applications Specialist - Lusaka (Molecular Diagnosis) at Danaher Corporation

Lusaka, Lusaka Province, Zambia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, Healthcare, Medical DevicesIndustries

Requirements

Bachelor’s degree with 5+ years of experience, or Diploma in Engineering or Biology with relevant diagnostic experience (Molecular Biology background preferred)
Minimum 3 years as a Medical Technologist in the diagnostic market
Hands-on experience with lab automation systems, LIS/connectivity, molecular diagnostics, and microbiology techniques
Proven technical support and training experience in clinical diagnostics
Experience working with KOLs and customer engagement within Zambia
Strong track record of achieving measurable results
Previous experience in Africa is an advantage
Strong customer orientation and relationship management
Excellent technical presentation and communication skills
Self-motivated, goal-oriented, and calm under pressure
Strong problem-solving, organizational, and networking skills
Team player with the ability to work independently
Proficiency in Microsoft Office, Outlook, and CRM/ERP systems (Salesforce preferred)
Strong time management, cultural sensitivity, and adherence to compliance standards
Valid driver’s license
Willingness to travel extensively within Zambia and occasionally across Southern Africa and globally
Flexibility to work after hours and weekends as needed
Ability to work in laboratory environments with moderate-to-loud noise levels

Responsibilities

Install, maintain, and troubleshoot Cepheid systems on customer sites
Support laboratories with instrument integration, workflow optimization, validation, and accreditation
Deliver training on systems, software, reagents, and connectivity
Record all activities (installations, training, customer support, follow-up) in SFDC and provide market intelligence reports
Conduct proactive preventive maintenance, modifications, repairs, and installations/de-installations
Manage spare parts stock and car inventory for efficient field operations
Build strong customer relationships and ensure high satisfaction through a proactive, solutions-focused approach
Collaborate with internal teams to resolve escalations and provide effective corrective actions
Partner with Sales Representatives to develop account strategies and accelerate Cepheid’s growth
Engage with stakeholders to generate testing demand, identify new assay opportunities, and support fast adoption
Assist HBDC sales teams with pre- and post-sales technical activities within Zambia and across Southern Africa
Conduct technical presentations, demonstrations, and workshops to promote Cepheid products
Complete all assigned training on time
Ensure customer training is delivered effectively and consistently
Share technical insights and best practices with colleagues to support continuous improvement

Skills

Molecular Diagnostics

System Installation

Troubleshooting

Customer Training

Instrument Maintenance

Workflow Optimization

Laboratory Validation

SFDC

Preventive Maintenance

Salesforce

Customer Support

Field Service

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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