Field Implementation Consultant at Lightspeed Commerce

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Restaurant Technology, Retail TechnologyIndustries

Requirements

Possess or have access to a vehicle to operate in the Greater Montreal Area region
Bilingual (fluent in French and English, verbal and written)
Previous experience in a customer success role
Excellent time management and organizational skills
Exceptional communication and presentation skills in French and English
Deep technical knowledge of hospitality industry
Ability to deliver results

Responsibilities

Train and guide restaurateurs in-person to ensure their product instance is set up for success and they are successfully using the product
Install the K-Series Lightspeed product hardware
Collaborate closely with designated Field Account Executives to understand restaurateur needs and ensure a warm hand-off from sales
Consistently achieve activation (onboarding success) and onboarding CSAT targets and SLAs and deadlines for restaurant go-live dates
Maintain a high level of customer satisfaction through each stage of the post-sales relationship, including onboarding, follow-ups, and hand-off to customer success
Work with the restaurateur to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows
Ensure each restaurateur in your cohort has their product and customer data correctly set up and their integrations are set up correctly
Stay up to date with the product and hospitality best practices
Identify upgrade opportunities for payments, 3rd party add-ons and plan upgrades as appropriate
Conduct scoping calls (when needed) pre-sale to determine restaurateurs set up needs
Stay up to date with product offerings and continuously educate yourself and fellow team members
Documenting feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience
Contribute as part of the wider team to achieve organizational objectives
Travel 4-days a week to visit customers to provide training, configuration, and installation services

Skills

Key technologies and capabilities for this role

Lightspeed K-SeriesHardware InstallationCustomer OnboardingProduct TrainingWorkflow ConfigurationData SetupIntegrationsHospitality Best PracticesBilingual French EnglishCustomer Satisfaction

Questions & Answers

Common questions about this position

Is this role remote or does it require travel?

The role requires travel 4 days a week to visit customers for training, configuration, and installation services in the Greater Montreal Area, and you must possess or have access to a vehicle.

What skills are required for the Field Implementation Consultant position?

Required skills include previous experience in a customer success role, excellent time management and organizational skills, exceptional communication and presentation skills in French and English, deep technical knowledge of the hospitality industry, and the ability to deliver results.

Is bilingual proficiency required?

Yes, fluency in both French and English (verbal and written) is required, as the role supports the Greater Montreal Area and involves communication in a global company.

What is the compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this position?

A strong candidate has previous customer success experience, preferably with training and professional services, bilingual fluency in French and English, hospitality industry knowledge, excellent time management, and the ability to deliver results; self-starters who improve processes are a plus.

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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