Field Engineer at GE Healthcare

Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
Minimum of 2-5 years field service experience in healthcare industry or equivalent
Excellent problem-solving skills, able to think outside the box
Strong sense of accountability and ownership over customer issues and other responsibilities
Strong potential and willingness to learn new techniques
Excellent customer service skills; able to deal tactfully and effectively with customers
Excellent verbal and written communication skills in English
A good team player and can work seamlessly with cross-functional teams
Willing to be located across Indonesia

Responsibilities

Maintains all models specific to a modality in the assigned area
Electronic/Mechanical/Electrical/IT: Total system level troubleshooting on complex multi-symptom problems
Customer satisfaction: Daily interface with doctors, radiographers & biomedical engineers on equipment status issues. Acts to ensure satisfaction to primary customers
Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
Business growth: Assists in the growth and direction of business in his/her assigned area
Productivity: Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control
Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts
Installation: Plays a leading role in complex and multi-functional rooms. Shares best practices. Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement

Skills

Key technologies and capabilities for this role

Field ServiceEquipment MaintenanceElectronic TroubleshootingMechanical RepairElectrical RepairIT TroubleshootingPreventive MaintenanceBiomedical EngineeringCustomer SatisfactionWarranty ManagementInstallationPlanned Maintenance

Questions & Answers

Common questions about this position

What qualifications are required for the Field Engineer position?

Candidates need a Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent, plus a minimum of 2-5 years field service experience in the healthcare industry or equivalent.

What key skills are needed for this role?

The role requires excellent problem-solving skills, strong sense of accountability and ownership, excellent customer service skills, excellent verbal and written communication skills in English, and the ability to work seamlessly with cross-functional teams.

Is this a remote position or does it require travel?

This is a field service role involving on-site customer service, maintenance, and repairs at customer locations across an assigned area, with no mention of remote work.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Field Engineer role?

Strong candidates will have the required engineering degree and 2-5 years of healthcare field service experience, combined with excellent problem-solving, customer service, communication skills, and a team-oriented mindset with willingness to learn.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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