Field Coordination Specialist at AssetWatch

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Predictive MaintenanceIndustries

Requirements

Some form of technical support or equivalent experience
2+ years of customer service interaction in a startup environment
Experience with CRM platforms (Salesforce proficiency required)
Ability to use remote communication tools to interact and add value to internal and external stakeholders (e.g., Zoom, Slack, etc.)
Outbound phone customer service preferred
Some college preferred
Must be willing to work weekends as required
Passion for creating the future of condition-based monitoring with industrial manufacturers
Commitment to delivering the absolute best customer experience possible
Comfortable working autonomously in a fully remote environment
Startup mindset and desire to help build a great company from the early stages
Team player who communicates and collaborates fluidly
Eternal optimist who views every issue as an opportunity
Great empathy and ability to solve customer problems with speed and precision
Obsessed with customers and creating a world-class customer experience
Growth mindset, not satisfied with the status quo
Belief that great things are accomplished through collaborative effort
Willingness to support the team wherever needed, regardless of defined role

Responsibilities

Rapidly respond to and address field technician concerns as they arise
Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges
Manage multiple incoming streams of scheduling requests via software, phone, email, and Slack
Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world-class customer experience
Build a strong, trusting relationship with internal stakeholders through fluid and timely communication
Identify opportunities to proactively address potential challenges
Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
Assist our Field Service Team via timely confirmation of on-site visits and facility reviews
Work with our Partner organizations to fulfill a seamless experience for their customers
Respond to inventory concerns raised by our supply chain team to account for hardware
Other responsibilities as directed by the Field Coordination Manager

Skills

Customer Coordination

Scheduling

Stakeholder Management

Software Tools

Hardware Solutions

Inventory Management

Predictive Maintenance

Field Service

Communication

Problem Diagnosis

AssetWatch

Proactive maintenance solutions for industrial facilities

About AssetWatch

AssetWatch offers proactive maintenance solutions for industrial facilities by providing a centralized platform for real-time monitoring of critical assets. This helps clients, primarily in manufacturing, energy, and utilities, prevent costly downtime and repairs by identifying potential issues early. The subscription-based model includes a 30-day risk-free trial and typically delivers an 8x return on investment. Each client is supported by a dedicated Condition Monitoring Engineer to ensure effective monitoring and operational efficiency.

Westerville, OhioHeadquarters

2014Year Founded

$73.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

201-500Employees

Risks

Increased competition from emerging startups could erode AssetWatch's market share.

Economic downturns may reduce industrial budgets for new maintenance technologies.

Potential data privacy concerns could lead to regulatory scrutiny of AssetWatch's solutions.

Differentiation

AssetWatch offers a unique combination of predictive analytics and expert prescriptive insights.

The company provides a centralized platform for real-time monitoring of critical assets.

AssetWatch assigns dedicated Condition Monitoring Engineers for personalized client support.

Upsides

AssetWatch recently raised $38M in Series B funding to accelerate innovation.

Growing demand for remote monitoring solutions boosts AssetWatch's market potential.

Advancements in wireless sensor technology enhance AssetWatch's data accuracy and reliability.

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