Field Claims Representative - MO/KS at Auto-Owners Insurance

Columbia, Missouri, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Bachelor’s degree or direct equivalent experience handling property and casualty claims
  • Minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
  • Field claims handling experience is preferred but not required
  • Knowledge of Xactimate software is preferred but not required
  • Above-average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Ability to organize and interpret data
  • Ability to handle multiple assignments
  • Ability to effectively deal with a diverse group of individuals
  • Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
  • Valid driver’s license and ability to drive an automobile consistent with the Company’s underwriting guidelines

Responsibilities

  • Investigate and assemble facts related to insurance claims
  • Determine policy coverage
  • Evaluate the amount of loss
  • Analyze legal liability
  • Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
  • Become familiar with insurance coverage by studying insurance policies, endorsements, and forms
  • Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
  • Ensure that claims payments are issued in a timely and accurate manner
  • Handle investigations by phone, mail, and on-site investigations
  • Provide service to agents, insureds, and others to ensure claims resolve accurately and timely

Skills

Key technologies and capabilities for this role

XactimateClaims InvestigationProperty ClaimsCasualty ClaimsLoss EvaluationCoverage DeterminationLiability AnalysisData OrganizationFinancial AnalysisCommunication

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The position is remote with a merit-based work-from-home program that offers flexibility defined by the leadership team.

What compensation and benefits does this role offer?

The role provides a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus programs, and generous paid time off including holidays and vacation days.

What are the key requirements and skills for this role?

Candidates need a Bachelor’s degree or equivalent experience, at least 3 years handling multi-line property and casualty claims with emphasis on property claims, above-average communication skills, ability to resolve complex issues, organize data, handle multiple assignments, and a valid driver’s license.

What is the company culture like at Auto-Owners Insurance?

Auto-Owners Insurance offers a friendly work environment, structured training program, and employee mentoring.

What makes a strong candidate for this Field Claims Representative role?

Strong candidates will have a Bachelor’s degree or equivalent, 3+ years of multi-line property and casualty claims experience focusing on property claims, field claims handling experience, knowledge of Xactimate, and strong skills in communication, issue resolution, data organization, and handling diverse groups.

Auto-Owners Insurance

About Auto-Owners Insurance

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