Field Claims Representative at Auto-Owners Insurance

Portage, Michigan, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Bachelor’s degree or direct equivalent experience handling property and casualty claims
  • A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
  • Field claims handling experience is preferred but not required
  • Knowledge of Xactimate software is preferred but not required
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Organize and interpret data
  • Ability to handle multiple assignments
  • Ability to effectively deal with a diverse group of individuals
  • Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
  • Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
  • Ability to work in the U.S. without current or future sponsorship

Responsibilities

  • Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
  • Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
  • Become familiar with insurance coverage by studying insurance policies, endorsements and forms
  • Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
  • Ensure that claims payments are issued in a timely and accurate manner
  • Handle investigations by phone, mail and on-site investigations
  • Provide service to agents, insureds, and others to ensure claims resolve accurately and timely

Skills

Key technologies and capabilities for this role

Claims InvestigationProperty ClaimsCasualty ClaimsXactimateInsurance PoliciesCoverage AnalysisLegal LiabilityArbitrationsMediationsDepositionsTrials

Questions & Answers

Common questions about this position

What is the salary for this Field Claims Representative position?

This information is not specified in the job description.

Is this a remote position, or do I need to work in the field?

The role offers a merit-based work-from-home program based on job responsibilities, with initial in-person training, followed by potential work-from-home flexibility as defined by leadership. It involves field claims handling, including on-site investigations in an assigned territory.

What skills and experience are required for this role?

A Bachelor’s degree or equivalent experience with a minimum of 3 years handling multi-line property and casualty claims (emphasis on property claims) is required. Key skills include above average communication, ability to resolve complex issues, organize data, handle multiple assignments, deal with diverse individuals, and mathematical proficiency including geometry and finance.

What is the work environment and culture like at Auto-Owners Insurance?

Auto-Owners offers a friendly work environment with a group of caring associates, structured training program, and employee mentoring.

What benefits does Auto-Owners Insurance offer?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan (once vested), bonus programs, and generous paid time off including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance

About Auto-Owners Insurance

N/AHeadquarters
N/AYear Founded
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