Facilities Operations Manager at WeWork

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Facilities Management, CoworkingIndustries

Requirements

Proactive approach to Operational Standards, Safety, Communication, and Cost Management
Ability to travel throughout London to meet business needs
Experience or capability in vendor management, including attending MBR meetings, reviewing performance metrics (footfall, ticket completion, budget vs spend), managing PPM planners, ensuring legal compliance, and overseeing service contractors (Cleaning, M&E, Pest Control, Waste, Hygiene Services)
Proficiency in managing Salesforce tickets within Service Level Agreements
Skills in community support, communication with Community Teams and Area Directors, and driving NPS improvements/recovery plans
Financial acumen for budgeting, forecasting, managing OPEX/CAPEX, P&L reviews, raising Purchase Orders/Change Orders, and invoice approvals
Knowledge of compliance processes, including conducting operational audits, H&S management, FRA/WRA/H&S audits, fire drills, LOLERs, PVI inspections, and life safety systems

Responsibilities

Vendor Management: Attend MBR meetings with vendors (supported by Facilities Contract Manager), review performance/footfall/ticket completion/budget vs spend; manage PPM planners for legal compliance and corrective actions; ensure safe works adhering to best practices; support management of service contractors and SLAs; own Salesforce tickets within SLAs; communicate forecasted changes to vendors
Community Support & Communication: Support Community Team with 3rd party vendors for building standards and feedback; work with Community Team & Area Directors on NPS improvements/recovery; provide first-class support to Community Team; ensure clear communication on projects; collaborate proactively on trending/common issues
Finance: Work with Operations Director on CAPEX budgeting/forecasting; manage/control OPEX budgets and all portfolio spend; provide monthly spend vs budget/P&L reviews in MBRs; forecast OPEX costs; manage vendor costs/supplies; raise Purchase Orders/Change Orders and approve invoices
Compliance: Conduct minimum 2 operational audits per building annually, own/complete actions; work with H&S Manager on compliance; proactive H&S development; plan/attend/own actions for FRA/WRA/H&S audits; plan/attend fire drills and own actions; arrange LOLERs and follow-ups; organise PVI inspections for coffee machines; check contractor reports for life safety systems compliance; work with Lift Consultants

Skills

Vendor Management

Budget Management

Salesforce

PPM Planning

Legal Compliance

SLA Management

KPI Tracking

NPS Management

Safety Standards

Contract Management

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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