Facilities and Security Specialist at Intercom

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Minimum of 4+ years of experience in Workplace Experience or Facilities with a significant emphasis on creating and delivering improved employee experiences
Demonstrates budget management skills with a track record of building business cases and managing expenses effectively
Exhibit strong attention to detail, organizational planning, time management, and multitasking abilities
Exceptional verbal and written communication skills to effectively interact with all levels from a vendor to executive
Experience and comfort in working within a fast-paced office environment
Proactive problem-solver with a hands-on approach
Ability to stay calm under pressure and manage priorities
Collaborative team player with strong stakeholder management skills
Customer-focused, approachable, and adaptable
Proof of eligibility to work in the United States is required

Responsibilities

Serve as the first point of contact for facilities and office-related requests
Manage daily operations of the office including cleanliness, janitorial, safety, and security
Oversee maintenance schedules and respond to ad hoc repairs
Monitor building systems (HVAC, lighting, security, etc.) and escalate with building management when necessary
Ensure compliance with health and safety regulations, building codes, and company policies
Maintain safety documentation and work with stakeholders in relation to all building safety tests, training, and inspections
Support emergency preparedness
Manage relationships with service providers, including cleaners, security, catering, and maintenance contractors
Handle contract renewals by reviewing performance and benchmarking costs against market rates
Support space planning requirements, office moves, and ad hoc projects
Provide event support, working with internal stakeholders to ensure a frictionless experience for event attendees
Support workplace initiatives and internal events

Skills

Key technologies and capabilities for this role

Facilities OperationsSecurityHVACJanitorialMaintenance SchedulingSafety ComplianceEmergency PreparednessVendor ManagementContract Management

Questions & Answers

Common questions about this position

Is this role remote or based in an office?

The role is based at Intercom's San Francisco office, supporting facilities and workplace activities there.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills and experience are required for this Facilities and Security Specialist role?

Candidates need a minimum of 4+ years in Workplace Experience or Facilities with emphasis on employee experiences, budget management skills, strong attention to detail, organizational planning, time management, multitasking, exceptional communication skills, experience in a fast-paced office, and a proactive problem-solving approach.

What is the company culture like at Intercom?

Intercom is driven by core values to push boundaries, build with speed and intensity, and deliver incredible value to customers, while creating a frictionless environment for staff.

What makes a strong candidate for this role?

A strong candidate has 4+ years in facilities or workplace experience focused on employee experiences, proven budget management, excellent organizational and communication skills, and a proactive, hands-on approach in a fast-paced environment.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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