Express Communication Coordinator at Ada

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Strong communicator with great personal skills to work with people at all levels, including beyond the business
Thrives in a fast-paced environment, with the ability to manage change and drive results
Agile and effective decision maker, willing to move, fail, and learn fast
Obsessed about the company's purpose and customers

Responsibilities

Review, coach, and approve stakeholder submissions to ensure messaging is clear, consistent, and aligned across all retail communication channels
Engage directly with Express stores and stakeholders to support communications and projects from initiation through to completion
Maintain a clear and accurate view of upcoming deadlines, key activities, and diary dates that impact colleagues and customers through the Express Comms Activity Planner
Drive improvements within the team by introducing new approaches, ideas, and best practices to enhance efficiency and effectiveness
Present findings and recommendations to key stakeholders, challenging current ways of working and influencing positive change across networks
Assist senior leaders and project managers with planning and executing store rollout activities and related communications
Coordinate Express communications and activity planning, ensuring clear, timely, and impactful engagement with Express teams and internal stakeholders

Skills

Communication

Stakeholder Management

Activity Planning

Project Coordination

Presentation Skills

Continuous Improvement

Store Operations

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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