Expert Systems Engineer (Azure Infra, Iaas, Paas, windows) at Altera Digital Health

India

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ITIndustries

Requirements

Bachelor’s degree required
Experience in supporting Cloud infrastructure required; Azure experience is an added advantage
Certification in various technologies required in Data Center Operations will be added advantages
Experience in supporting 24x7 Cloud support, implementation, and day-to-day operations
Must have working knowledge of Azure, including Cloud deployment of VM, Storage account, VNet, Key Vault, NSG/ASG, AKS, PaaS Services, and other Cloud resources
Must have ‘Infrastructure as a Code’ and CI/CD pipeline experience
Strong background in deploying Infrastructure as Code over Cloud technology for Linux and Windows Servers
Experience installing, upgrading, and supporting applications (SQL/IIS/In-house Apps) over it
Experience remotely maintaining and supporting Applications and Infrastructure (Cloud and Self-hosted)
Leadership background/experience in architecting Infrastructure services with Azure, Linux, Hardware, virtualization, APM (Application Performance Monitoring) & Infra Automations preferred
Experience supporting these environments in Healthcare preferable
Leadership and organizational abilities with interpersonal and good communication skills

Responsibilities

Provision and maintain Azure IaaS and PaaS environment
Manage the client and project issues and lead them to closure
Function as escalation point as needed by Team
Mentor team to increase their skills and promote consistency
Assisting the management in organizing, planning and implementing strategies
Evaluate all working of formal staff and ensure compliance to all timescales
Effective management of the client relationship and resolution of client issues/escalations
Effective utilization and management of staff such that milestones/goals are obtained and staff is motivated and competent
Work with Product line to understand them better and improve services provided by team to gain Client Satisfaction
Maintain KPI of the TEAM and make sure team adheres to internal and external SLA
Track the progress of weekly, monthly, quarterly and annual objectives/goals for the associates
Able to guide, mentor associates on technical challenges and work with them to come up with Improvement areas in Infrastructure
Drive continuous automation and improvement in the SOP’s
Work with Management to attain the Organizational Goals and KPI’s
Keep progressing to keep Service upgrade as per new development in Technologies and create strategy/proposals to move client to them

Skills

Key technologies and capabilities for this role

AzureIaaSPaaSWindowsLinuxInfrastructure as CodeSQLIISVirtualizationAPMInfrastructure Automation

Questions & Answers

Common questions about this position

What are the main responsibilities of this Expert Systems Engineer role?

Responsibilities include provisioning and maintaining Azure IaaS and PaaS environments, managing client and project issues, mentoring the team, assisting in planning strategies, and maintaining team KPIs and SLAs.

What skills and experience are required for this position?

Candidates need a strong background in deploying Infrastructure as Code over Cloud for Linux and Windows Servers, installing/upgrading/supporting applications like SQL/IIS, remotely maintaining cloud and self-hosted infra, and experience with Azure, Linux, hardware, virtualization, APM, and infra automations; healthcare experience is preferable.

Is this a remote position?

The role involves remotely maintaining and supporting applications and infrastructure, suggesting remote work capabilities, but specific remote or location policies are not detailed.

What is the salary or compensation for this role?

This information is not specified in the job description.

What leadership experience makes a strong candidate for this role?

Leadership background in architecting infrastructure services, mentoring teams, managing client relationships, and ensuring team adherence to SLAs and goals is highly valued.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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