Expert Site Reliability Engineer (SRE, App support, Windows, IIS) at Altera Digital Health

India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health ITIndustries

Requirements

Bachelor's Degree (Preferred)
8+ years relevant work experience
5–7 years expert level experience providing systems engineering

Responsibilities

Provide continual technical guidance and support to the client on an ongoing basis
Collaborate with internal technical teams to ensure successful implementation and integration of proposed solutions
Collaborate with business stakeholders and TAM to understand business requirements and objectives, and design solutions aligning with Hosting best practices, industry standards, and organizational priorities
Develop and document overall technical architecture for the client, including infrastructure components, data flow, integration points, domain trust relationships, security considerations, and performance requirements
Design and document integration of various systems, components, and third-party services to create a detailed application environment
Create architectural diagrams and documentation to communicate design to the account team
Identify potential technical risks and provide mitigation strategies
Proactively address challenges related to project deliverables and client environments
Review Control systems for assigned client on a weekly basis and take appropriate actions to mitigate issues
Contribute to the development and refinement of internal processes and best practices
Maintain a high level of quality and client satisfaction scores for assigned clients
Collaborate with PMO for resource allocation of technical tasks, provide technical inputs during project status meetings, and address technical roadblocks
Oversee the architecture and technical delivery, ensuring improved hosting experience for clients
Work in coordination with or under the mentorship of a Site Reliability Architect or Principal Site Reliability Engineer; provide mentoring, education, and leadership to other SREs
Maintain comprehensive technical documentation for clients, including architecture design documents, configuration guides, and release notes

Skills

Key technologies and capabilities for this role

Site Reliability EngineeringSREWindowsIISTechnical ArchitectureInfrastructure DesignSystem IntegrationHostingSecurityPerformance Optimization

Questions & Answers

Common questions about this position

Is this Site Reliability Engineer position remote?

Yes, the position is under Remote Hosting.

What are the key responsibilities of this Expert Site Reliability Engineer role?

The role involves providing technical guidance to clients, collaborating with internal teams for implementations, designing technical architectures, documenting integrations, identifying risks, reviewing control systems, and maintaining high client satisfaction.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What kind of collaboration is expected in this role?

The role requires collaboration with internal technical teams, development, client teams, business stakeholders, TAM, and PMO for successful project delivery, implementations, and resource allocation.

What makes a strong candidate for this Expert SRE position?

Strong candidates will have expert-level technical expertise in site reliability engineering, experience designing complex architectures for hosted environments, and proven ability to collaborate across teams while ensuring client satisfaction and proactive issue mitigation.

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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