Executive Director - Engineering, SRE - Retail, Pharmacy & Dispensing at CVS Health

Woonsocket, Rhode Island, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Retail, PharmacyIndustries

Requirements

15+ years of technology leadership experience in operations, infrastructure, or software engineering, with significant experience in SRE or large-scale reliability programs
Proven track record managing distributed technology environments (retail, healthcare, or other multi-site operations strongly preferred)
Mastery of incident management, observability, automation, and operational excellence practices
Strong knowledge of POS, pharmacy systems, handheld devices, store servers, and network infrastructure
Exceptional communication, decision-making, and problem-solving skills, with demonstrated ability to influence senior executives

Responsibilities

Provide strategic direction for the SRE function supporting CVS Health stores and pharmacies
Align SRE strategies with enterprise goals, delivering resilient technology that enables world-class customer and patient experiences
Develop and oversee a multi-year roadmap for observability, automation, and reliability improvements across distributed store environments
Lead initiatives to instrument all store systems with advanced monitoring, logging, metrics, and distributed tracing
Establish and manage Service Level Objectives (SLOs), Service Level Agreements (SLAs), and error budgets for critical store applications
Drive automation to reduce toil, improve efficiency, and enable self-healing capabilities across thousands of locations
Oversee major incident management, ensuring rapid detection, root-cause analysis, and resolution in collaboration with business and technology partners
Champion modern cloud, edge, and AI-driven monitoring solutions for store technology
Partner with architects, product engineering, and infrastructure teams to embed reliability practices throughout the software lifecycle
Ensure secure, compliant, and resilient operations aligned with healthcare and retail regulations
Serve as the executive leader for store reliability, partnering with pharmacy, retail operations, and digital leadership
Influence technology strategy and investment decisions to advance reliability and observability capabilities
Represent CVS Health as a thought leader in SRE and operational resilience, both internally and externally
Lead, mentor, and grow diverse global teams of site reliability engineers
Foster a culture of reliability, accountability, innovation, and continuous improvement
Develop organizational talent strategies to build and retain top-tier engineering and operational expertise

Skills

SRE

Site Reliability Engineering

Observability

Automation

Monitoring

Logging

Metrics

Distributed Tracing

SLOs

SLAs

Error Budgets

Scalability

POS Systems

Pharmacy Platforms

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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