Executive Director Digital Products at MGM Resorts International

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, GamingIndustries

Requirements

Bachelor’s Degree (preferred)
5+ years of relevant experience in product management, business strategy, or a related field, with a track record of identifying, developing, and launching successful new business initiatives
Proven experience driving product strategy and optimization initiatives within hospitality, travel, or digital commerce environments
Strong expertise in agile development methodologies and modern product management frameworks
Highly analytical mindset, using digital KPIs and user behavior metrics to guide decision-making, enhance user experiences, and generate business outcomes
Data- and customer-obsessed, skilled in blending qualitative insights with quantitative analysis
Curiosity for the competitive landscape and inspiration from best-in-class digital experiences
Deep commitment to customer-centric innovation
Excels in cross-functional collaboration, effectively partnering with teams across technology, marketing, and other areas

Responsibilities

Lead the strategy and execution of digital product and data roadmaps
Shape customer journeys across web and mobile platforms to maximize member acquisition, engagement, and lifetime value
Drive efficient digital commerce flows to increase conversion and yield while advancing marketing effectiveness
Work closely with Marketing, Pricing, and Technology organizations to develop and monitor data roadmaps
Own the end-to-end digital customer e-commerce experience, driving a cohesive, personalized, and high-converting journey across MGM’s digital platforms (rooms, shows, dining, and more)
Define and deliver a forward-looking product roadmap for digital customer experiences and commerce flows, as well as a data roadmap, aligning with marketing strategy, revenue goals, and market trends
Lead the vision, strategy, and optimization of MGM’s commerce (rooms, shows, and other offerings) and data product platforms to maximize conversion, yield, and customer satisfaction
Translate strategic insights and requirements into clear product plans, timelines, and Gantt charts for technology teams to execute on time, on budget, and aligned with business priorities
Conduct product discovery and user research to uncover customer needs, pain points, and opportunities for improvement
Use data analytics, experimentation, and performance metrics to drive prioritization and continuous improvement of digital experiences
Establish and track KPIs in collaboration with analytics teams, ensuring goals are consistently met or exceeded
Manage cross-functional teams and vendors to deliver high-quality, timely digital initiatives
Lead, coach, and inspire a team of product managers, designers, and analysts, fostering a culture of innovation, accountability, and collaboration
Serve as an organizational thought leader for digital excellence, ensuring MGM’s products meet best practices in UX, personalization, performance, and accessibility
Partner with Marketing, Revenue, Analytics, and Technology leaders to ensure initiatives are integrated, measurable, and aligned with business outcomes