Executive Assistant - 12 Month FTC at Intercom

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Customer ServiceIndustries

Requirements

3+ years’ experience in an administrative role in a fast-paced environment
Excellence in tactical administration — especially complex calendar management, travel logistics, and operational coordination
Ability to prioritise your own workload to manage multiple requests from leadership or stakeholders at the same time
High bar for professionalism and confidentiality
Highly dependable, detail-oriented, resourceful, and consistent in execution
Comfortable with ambiguity and the ability to stay calm under pressure
Excellent communication skills, adapting to the style and needs of different stakeholders
Interest in technology and openness to using AI tools to streamline and improve workflows
Smart, hungry, flexible, and excellent at tactical administration
Proficiency with Gmail, Google Calendar, Google Drive, Slack, and similar tools

Responsibilities

Provide direct support to senior leadership, ensuring their time and energy are maximised on the most important matters
Manage high-volume, complex calendars with frequent reprioritisation, with the ability to prioritise access to your Leaders based on their evolving needs
Coordinate global travel with precision, delivering clear plans and a seamless, high quality experience
Assist with organising successful leadership or departmental events, such as off-sites
Handle expenses and reimbursements within your leader’s departments in an effective and timely manner
Handle personal tasks on behalf of the leaders you support
Experiment with AI-powered tools to improve efficiency for yourself and your leaders
Collaborate closely with other EAs within your team to cover absences and deliver cross-team projects
Stay connected to the pulse of the business, building a strong internal network and surfacing relevant organisational context that may lead to blockers/reprioritisation
Maintain the highest standard of professionalism and confidentiality in all matters
Handle other operational and administrative tasks as required
Thrive in a fast-paced, high-performing environment while contributing to a positive, energetic workplace culture

Skills

Calendar Management

Travel Coordination

Executive Support

Administrative Excellence

Proactive Anticipation

Risk Mitigation

AI Tooling

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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