Exceptions & Research Specialist I at Global Payments

Quezon City, Metro Manila, Philippines

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice
Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision
Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems
Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
Strong knowledge of government regulations, client policies and Association compliance (Visa, MasterCard, etc.)

Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations
Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts
Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department
Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts
Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed
Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution
Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed
Follows basic client standards/policies/procedures, regulations and Association requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed