Escrow Operations Manager at First American

Newport Beach, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real EstateIndustries

Requirements

Bachelor’s degree or equivalent combination of education and experience
5-7 years of directly related experience
3-5 years demonstrated experience in a supervisory or management role
Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level
Strong process skills; detail oriented
Strong computer skills and knowledge of company operating systems/applications
Strong problem-solving and customer service skills
Ability to lead/sought out for advice
Able to manage competing priorities
Successful track record designing, developing, and executing complex projects
Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships
Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals
Provides resources and creates systems to measure results; familiar with competitor, financial and industry dynamics
Actively recruits, retains and develops talent and holds employees accountable for results; leads change, manages conflict and fosters collaboration
Collaboratively engages with leaders to create, identify, and implement solutions

Responsibilities

Manages work activities and escrow operational / support functions at the regional level for counties, states, or a defined process
Typically manages production roles but may act as a functional manager with no direct reports
May have some administrative management duties; does not have Branch Management oversight
May support residential and / or commercial transactions
Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies
Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results
Coordinates and monitors efforts between groups; represents escrow’s involvement with changes to processes
In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in
Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching
Identifies training needs for subordinates; makes hiring and compensation recommendations; may get input from management

Skills

Key technologies and capabilities for this role

Escrow OperationsOperations ManagementTeam ManagementProduction OperationsAdministrative ManagementResidential TransactionsCommercial TransactionsOperational Planning

Questions & Answers

Common questions about this position

What education and experience are required for the Escrow Operations Manager role?

A Bachelor’s degree or equivalent combination of education and experience is required, along with 5-7 years of directly related experience and 3-5 years in a supervisory or management role.

Does this role involve managing a team?

Yes, the role typically manages production roles and employees, writes and conducts performance reviews, provides coaching, identifies training needs, and makes hiring and compensation recommendations, though it may sometimes act as a functional manager with no direct reports.

What is the company culture like at Pango Group and First American?

The company emphasizes a people-first culture, investing in employees to create amazing partnerships, happy clients, and a fulfilled team, with recognitions like Los Angeles Best Places to Work for eight years and Fortune 100 Best Companies to Work For for ten years; they hire hungry, humble, and smart individuals and value inclusion.

What salary or compensation is offered for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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