Escrow Banking Specialist at First American

Scottsdale, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Real EstateIndustries

Requirements

High School Diploma or higher
3-5 years of directly related experience
Excellent analytical, verbal, and written communication skills
Detail oriented
Quality customer service skills
Working knowledge of FAST and Trust32 (strongly recommended)
Working knowledge of Microsoft Office applications
Energetic and self-motivated
Team player able to work in a fast-paced environment

Responsibilities

Interface with escrow branches/customers as an escalation point of contact to resolve service calls/queries/problems
Assist escrow branches/customers in processing interest bearing accounts, wires, stop payments, cashier’s checks, and general inquiries
Perform quality control review of customer requests to ensure appropriate internal controls are in place
Identify opportunities and develop solutions for process improvement, risk mitigation, and issue resolution
Communicate and train escrow banking processes as needed
Safeguard consumer funds by transacting in accordance with the Company’s fiduciary responsibility

Skills

Key technologies and capabilities for this role

Escrow BankingWire TransfersStop PaymentsCashier's ChecksInterest Bearing AccountsQuality ControlProcess ImprovementRisk MitigationCustomer ServiceTraining

Questions & Answers

Common questions about this position

What is the pay range for the Escrow Banking Specialist role?

The pay range for this role is $37,475.00 - $49,975.00, based on factors like job-related knowledge, skills, experience, business requirements, and geographic location.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are required for the Escrow Banking Specialist position?

Required skills include excellent analytical, verbal, and written communication skills, detail-oriented mindset, quality customer service skills, working knowledge of FAST and Trust32 (strongly recommended), and proficiency in Microsoft Office applications.

What is the company culture like at First American?

First American fosters an inclusive, people-first culture where employees feel welcome, supported, and empowered to innovate and reach their full potential, earning accolades like the Fortune 100 Best Companies to Work For for ten years.

What experience makes a strong candidate for this role?

Candidates with 3-5 years of directly related experience, a High School Diploma or higher, and traits like being energetic, self-motivated, and a team player in a fast-paced environment stand out.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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